Network Engineer 2

About the role

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Responsibilities

• Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices.
• Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments.
• Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices.
• Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates.
• Maintain and optimize network monitoring, alerting, and configuration management.
• Perform certificate management and updates across multi-vendor network platforms.
• Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability.
• Participate in scheduled maintenance windows and respond to critical after-hours incidents as needed.
• Partner with internal teams to identify root causes, improve network performance, and enhance user experience.
• Contribute to documentation, process improvements, and operational best practices.

Qualifications

• Bachelor's degree in IT or related field, or equivalent experience.
• 4+ years supporting enterprise Wi-Fi environments with 200+ access points.
• 2+ years supporting LAN environments with 100+ managed switches including troubleshooting, software upgrades, and hardware support.
• Demonstrated Experience With Juniper Mist wireless and switching, Cisco IOS switching, VLANs, STP, PoE, and link aggregation, IPv4, DNS, DHCP, SNMPOSPF, Experience Troubleshooting Connectivity Across Desktop - Windows and Mac, Mobile - Apple IOS, Android, Other, Various IoT platforms.
• Proactively manage user expectations by providing timely ticket updates and end-to-end communication throughout the troubleshooting lifecycle.
• Proficiency with Microsoft Office Tools: Visio, Excel, Word, Outlook.
• Demonstrated Ability to Manage multiple tasks simultaneously, Shift your focus from one task to another based on support needs, Meet deadlines with attention to detail and accountability, Work independently and collaboratively, Communicate technical information clearly and tactfully, Exercise sound judgment in complex situations.
• Must be able to lift 50 pounds and transport up to 100 pounds on a cart among campus buildings.
• Must be able to work on ladders (6-10 ft) to access network equipment.
• Hands-on Experience With Juniper EX (4000/4400/4650) switches and Virtual Chassis, JunOS and MX204 routers, Cisco Catalyst switches 3850, 4510, 4500-X, Demonstrated understanding of IPv4 subnetting (/20-/24). IPv6 knowledge a plus.
• EfficientIP SolidServer (DDI), Jira or similar ticketing systems, Familiarity with AWS Route 53, Relevant certifications: Juniper JNCIS-MistAI-Wireless, JNCIS-MistAI-Wired, JNCIS-ENT, Cisco CCNA, Applicable training courses for the technologies listed in this job posting.
• Familiarity with Palo Alto firewalls and Panorama is a plus.
• Project management experience is a plus.

Preferred Qualifications

• Experience designing and supporting networks in higher education environments.
• Advanced experience with Juniper Mist at scale (~8,000+ daily connections).
• Experience maintaining a guest Wi-Fi portal in Mist.