Network Director, Menopause & Labs Management

About the role

This role leads a high-performing team responsible for building, maintaining, and optimizing Progyny’s menopause provider and laboratory partner network.

Responsibilities

• Develop and execute contracting strategies in partnership with Progyny leadership, guiding negotiations that balance provider partnership, operational requirements, financial performance, and client needs.

• Oversee the full provider contract lifecycle, including renewals, amendments, maintenance, and updates required to support client benefit changes and evolving business priorities.

• Cultivate and maintain senior-level provider and laboratory partner relationships, serving as a visible, credible representative of Progyny in the provider market.

• Lead strategic provider and laboratory partner recruitment to expand access, strengthen network quality, and ensure alignment with Progyny’s inclusion criteria and performance expectations.

• Improve contracting efficiency and consistency by identifying process enhancements, standardizing practices, and partnering on systems improvements.

• Deliver clear operational and executive-level reporting on network development, contracting progress, provider performance, risks, and opportunities.

• Build trusted, consultative relationships with provider organizations and laboratory partners, including senior decision-makers at local, regional, and national levels.

• Collaborate cross-functionally with business development, client account management, strategy and analytics, member and provider services, finance, accounting, marketing, and communications to advance enterprise priorities.

• Define and operationalize account management goals, success metrics, service standards, and operating rhythms that drive sustained network value and accountability.

• Increase account management effectiveness through scalable processes, consistent playbooks, improved data visibility, and continuous optimization.

• Represent Progyny as a strategic partner and thought leader with providers, employers, industry partners, and external forums.

• Oversee reporting and insights related to provider account management activities, relationship health, issue resolution, and value creation.

• Partner with marketing and communications to shape conference strategy, budget planning, external engagement, and provider-facing messaging.

• Build, develop, and lead a diverse, high-performing Provider Account Management team.

• Collaborate with Product Development to represent provider and business needs, supporting the expansion of Progyny’s service portfolio.

• Ensure operational readiness and scalability of new and existing products through active participation in development and provider integration.

• Provide regular updates to leadership on strategic initiatives, product evolution, and growth opportunities.

• Work closely with digital and credentialing teams to advance data automation and establish reliable sources of truth.

Requirements

• 10+ years of strategic, consultative account management or provider/client success experience in healthcare, employer benefits, or insurance.

• 10+ years of people leadership experience, ideally within women’s health or adjacent specialty areas.

• Demonstrated success in managing senior executive relationships and delivering consultative value in healthcare environments.

• Strong negotiation, collaboration, communication, and follow-through skills.

• Exceptional ability to frame, position, and present information to drive stakeholder decision-making.

• Advanced project management capabilities, including goal setting, execution, and stakeholder accountability.

• Strong business and financial acumen, with proven analytical and problem-solving skills.

• Experience operating successfully within a high-growth, dynamic organization.

• Willingness to travel up to 20% for client and company engagement.

Qualifications

• Education: Bachelor’s degree preferred, advanced degree may be required.

• Experience: 10+ years of relevant experience.

• Skills: Strategic thinking, negotiation, collaboration, communication, project management, financial analysis, leadership, and problem-solving.

Skills

• Strategic thinking

• Negotiation

• Collaboration

• Communication

• Project management

• Financial analysis

• Leadership

• Problem-solving

Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Pay

The annual salary range for NYC-based applicants is: $139,000 - $145,000.

Schedule

Full-time position with occasional travel up to 20%.