Network Development Engineer II - AWS Direct Connect, DX Operations

About the role

Amazon Web Services (AWS) Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help keep the cloud running.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. An inclusive culture welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Provide critical on-shift network operations support to diagnose and respond to large-scale events.
• Support and maintain next generation networks.
• Deliver simple, sustainable, and repeatable solutions and processes.
• Partner with the broader Technical Operations organization to reduce operational burden.
• Work closely with Network Engineering & Deployment teams to ensure operational readiness for new deployments.
• Drive standards across the network and ensure full compliance to those standards and policies.
• Participate and drive impact mitigation during large-scale events using an established Event Management process.
• Drive event deep dives for large-scale events, deliver high-quality documentation, and drive corrective actions to completion.
• Improve detection mechanisms by designing and implementing new alerts.
• Identify and troubleshoot recurring platform issues and effectively engage with mid and senior-level engineering teams for full resolution.
• Create and review documentation and processes regarding recurring issues, new standard operating procedures, and knowledge transfer material.
• Troubleshoot network device configuration and low-level application interactions.
• Identify and drive opportunities to automate repeatable tasks through creation and maintenance of scripts and tools.
• Contribute towards hiring and developing others on the team.

Qualifications

• 4+ years of experience with major internet routing protocols.
• 3+ years of work in large-scale networking environments.
• Experience with TCP/IP networking fundamentals and application of IP protocols such as DNS, DHCP, NTP, SMTP, and SNMP.
• 4+ years of experience working in a Linux/Unix environment.
• 3+ years of experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby, or Bash/Shell.
• 4+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).

Preferred qualifications

• Experience with network operating systems such as Cisco IOS and Junos.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience troubleshooting and debugging technical systems.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience mentoring, leading, or managing more junior engineers.

Physical requirements

• The ability to sit in front of a computer for a scheduled 8-hour shift while maintaining a high level of alertness and attention to detail.
• Flexibility to support follow-the-sun shifts and on-calls (including weekends/Public holidays).