Network Deployment Technician, DCC Communities

About the role

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large‑scale, enterprise‑class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast‑paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participating in the migration, basic configuration and rollout of new or upgraded hardware
• Traveling within and outside of the regional work area; responsible for having a reliable personal vehicle and valid driver's license (company transportation not provided)
• Tracking network rack intake and delivery; working with onsite teams to request rack space, power, and cooling for network racks
• Partnering with network engineers to ensure configurations are ready
• Performing link and device troubleshooting within agreed Service‑Level Agreements
• Building console and room configurations; collaborating with ID‑Scaling peers to construct higher‑level networking devices

Requirements

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience with computer hardware troubleshooting and repair
• Ability to lift and rack equipment up to 40 pounds

Qualifications

• Ability to work in cramped spaces or elevated locations while adhering to health & safety