Network Deployment Technician, DCC Communities

About the role

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position’s responsibilities include scaling support of several data center locations and day-to-day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large-scale, enterprise-class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast-paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Physical requirements

• All physical requirements are expected with reasonable accommodations
• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Work in cramped and/or elevated and/or noisy environments
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day
• Ascend and descend ladders, stairs, and gangways safely and without limitation

Responsibilities

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborate with various stakeholders to remove project obstacles
• Troubleshoot networking, routing, and interconnectivity issues, including patch panels and patch cords
• Specify power and cooling requirements and ensure hardware racking/stacking completed for new equipment
• Participate in the migration, basic configuration, and rollout of new or upgraded hardware
• Travel within and outside of regional work area is required; responsible for having a reliable personal vehicle and valid driver’s license to travel within the regional work area; company transportation will not be provided

Team tasks

• Track network rack intake and delivery; work with various onsite teams to request rack space, power, and cooling for network racks; partner with network engineers to ensure all configurations are ready
• Work on link and device troubleshooting within a defined Service-Level Agreement
• Participate in console builds and room builds to provide more space and capacity for customer racks
• Work with ID-Scaling peers to build higher-level networking devices

Requirements

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Industry-standard certification (CompTIA, CCENT, or Network+) or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
• Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.