Network Deployment Technician, DCC Communities

About the role

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

Responsibilities

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborate with various stakeholders to remove project obstacles
• Provide first level networking devices to serve customer racks with a focus on efficiency
• Track network rack intake and delivery; work with various onsite teams for space, power, and cooling
• Partner with network engineers to ensure all configurations are ready
• Work with ID-Scaling peers to build higher-level networking devices
• Manage work and priorities through a ticketing system
• Manage power and cooling requirements and ensure hardware racking/stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Travel within and outside of regional work area as required

Requirements

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Industry standard certification (CompTIA, CCENT, or Network+) or experience working in a colocation data center facility
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Qualifications

• Can work in a fast-paced, collaborative environment with regular peer and customer interaction
• Establish and follow best practices and refine operational procedures
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Skills

• Computer Networking
• Linux Operating Systems
• Collaboration
• Problem Solving
• Customer Service
• Technical Troubleshooting
• Project Management
• Physical Labor

Benefits

• Comprehensive benefits including medical, dental, vision, prescription, life insurance, and retirement savings options
• Paid time off and parental leave
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Mental health support
• Medical advice line
• Discounted Amazon products and services

Pay

The base salary range for this position is $30.00 - $54.00 per hour.

Schedule

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds