Network Delivery Project Manager

About Our Client

This organization operates within the commerce infrastructure industry, addressing challenges faced by brand manufacturers, distributors, and retailers in managing digital shelf experiences. It supports over 80 countries by providing shopper-centric products that enhance brand trust, product differentiation, and conversion rates while improving profit margins and accelerating time to market. The company serves major global brands and retailers, facilitating collaboration and competitive advantages in digital commerce.

About the Opportunity

The Network Delivery Project Manager role is critical in ensuring the successful delivery of implementation projects within the Network Services team. This position manages the entire customer experience for both packaged and custom solutions, coordinating project scope, timelines, and communication. The role contributes by enabling streamlined, efficient project execution that builds customer trust and supports organizational goals.

Responsibilities

• Manage all aspects of implementation projects including packaged and custom configurations and integrations for core and enterprise customers.
• Maintain accurate project records reflecting customer goals, scope, and progress.
• Understand product offerings to advise customers on data and requirements for successful platform configuration.
• Deliver sustainable solutions through productive customer engagement.
• Coordinate internal and external communication to ensure project milestones are met.
• Monitor and report project status, risks, and mitigation plans.
• Identify and resolve conflicts or changes in customer engagements, collaborating with management as needed.
• Communicate opportunities for additional services and manage internal scoping and replanning.
• Collaborate across departments to allocate appropriate resources for project delivery.

Requirements

• Minimum of 3 years' experience in customer-facing project management roles within fast-paced, high-tech environments; SaaS and system integration experience preferred.
• Proficiency with project management software and collaboration tools such as Confluence, JIRA, Smartsheet, Asana, or Kimble.
• Ability to manage multiple projects of varying sizes and contract types effectively.
• Strong project management skills including planning, risk and change management, and tool utilization.
• Experience leading data integration projects involving systems like PIMs, ERPs, MDMs, DAMs, and eCommerce platforms.
• Adaptability to change with a proactive approach to identifying and resolving risks and issues.
• Strong interpersonal skills to foster relationships and address challenges diplomatically.
• Ability to work within established processes throughout project lifecycles and collaborate on complex issues.
• Comfort engaging with diverse stakeholders across multiple organizational levels.