Network Control Center Operator I

Responsibilities

• Maintains a daily activity log, including tracking and notification of persons visiting remote site locations.
• Performs subscriber radio control functions as needed.
• Provides level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes).
• Initiates disaster recovery phone reroutes as needed.

Qualifications

• 2-year college degree preferred.
• High School Graduate or equivalent required.
• Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
• Strong data entry skills and proficient with Microsoft Word, Excel & Access.
• Possess strong customer service and interpersonal skills.
• Proven ability to execute multiple tasks efficiently and effectively.
• Ability to be flexible and handle change in a dynamic operations center environment.
• Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.
• Should possess good customer service abilities along with refined grammar skills.

Benefits

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.