Network and System Architect (Travel Engineer)

About the role

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.

This on-site Network and System Architect role offers a dynamic and impactful career for IT professionals seeking variety and hands-on experience. The position involves extensive travel, providing opportunities to work at multiple hotel/resort locations, each with unique IT infrastructure needs. You will engage in end-to-end project delivery, including system design, network provisioning, server setup, and deployment of hotel-specific applications like PMS, POS, and building management systems. This role is ideal for individuals passionate about technology, customer service, and the hospitality industry, offering a blend of technical challenges and the satisfaction of enhancing guest experiences through reliable IT solutions.

Working hours: Typical working hours are Monday–Friday, 8 am – 5 pm local time, with after-hours work as needed to accommodate the client. The role also participates in a rotating on-call schedule (including holidays).

Location requirements: Central U.S. preferred. Must be located within an hour of a major airport.

Travel requirements: At least 75% travel throughout much of the U.S. by plane or driving depending on the distance.

Responsibilities

• End-to-end project delivery for hotel/resort IT infrastructure
• System design, network provisioning, and server setup
• Deployment and integration of hotel-specific applications: Property Management Systems (PMS), Point of Sale (POS), IPTV, telephony (PABX), key card systems, and building management systems
• Manage multiple projects efficiently to meet deadlines
• Provide on-site technical support and troubleshooting
• Create detailed network diagrams, system configurations, and standard operating procedures
• Configure and troubleshoot VoIP systems, VLANs, QoS, and SIP protocols
• Set up and maintain hardware: servers, workstations, printers, UPS units, IP KVM switches
• Implement backup solutions and disaster recovery planning
• Ensure security and compliance (PCI DSS, endpoint security, antivirus)

Requirements

• Microsoft Server & Desktop Environments: Proficiency in Windows Server (2012–2022) and Windows 10/11, including Active Directory, Group Policy Objects (GPOs), and DNS/DHCP management
• Networking Expertise: Experience with Layer 2/3 networking, VLANs, TCP/IP, routing, and firewall configurations; familiarity with HP or Cisco switches and wireless access points (WAPs)
• Cloud & Virtualization: Hands-on experience with Microsoft 365, Azure Active Directory, Intune, and VMware/Hyper-V virtualization platforms
• Hotel Systems Integration: Knowledge of Property Management Systems (PMS) like Opera, Point of Sale (POS) systems, IPTV, telephony (PABX), and key card systems
• Security & Compliance: Understanding of PCI DSS standards, endpoint security tools (RMM, MDR), and antivirus solutions
• Backup & Disaster Recovery: Experience with backup solutions such as Datto, Veeam, or similar, and familiarity with disaster recovery planning and execution
• Technical Documentation: Ability to create detailed network diagrams, system configurations, and standard operating procedures using tools like Microsoft Visio
• Telephony & Unified Communications: Experience with VoIP systems, including configuration and troubleshooting of VLANs, QoS, and SIP protocols
• Hardware & Peripheral Support: Proficiency in setting up and maintaining servers, workstations, printers, UPS units, and IP KVM switches
• Certifications & Training (highly desirable): CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), or ITIL Foundations
• Reliable, savvy with logistics, strong time management skills, able to manage multiple projects efficiently
• Passionate about technology, customer service, and the hospitality industry

Pay

Estimated Starting Salary/Wage Range: $80,000.00+ annually, less applicable withholdings and deductions, paid on a semi-monthly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure (for existing employees), skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.

Benefits

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.