Network Analyst I

About the role

Supports network operations, monitoring, documentation, and troubleshooting for campus connectivity services.

Responsibilities

• Assist with network tickets, device documentation, cabling coordination, wireless support, and standard configuration tasks.
• Monitor network alerts, escalate issues, and support maintenance windows.
• Maintain accurate port, device, and location records.

Qualifications

Relevant degree, certification, or equivalent combination of education, training, and experience. Strong written, verbal, documentation, and customer-service communication skills. Ability to work collaboratively with faculty, staff, students, vendors, and cross-functional teams. Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Education/Experience

Relevant degree, certification, or equivalent combination of education, training, and experience. Preferred: Higher education technology experience. Experience with Microsoft 365, Teams, SharePoint, OneDrive, endpoint management, cloud services, ticketing, documentation, or project tools. Networking coursework or certification.

Skills

Interpersonal Skills: Strong written and verbal communication skills; ability to collaborate with faculty, staff, students, vendors, and cross-functional teams. Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Language Ability: Ability to communicate technical information clearly, maintain accurate documentation, and respond professionally to user questions.

Reasoning Ability: Ability to troubleshoot, document findings, use sound judgment, and escalate issues appropriately within the assigned role.

Computer Skills: Technical competencies: Network fundamentals; Documentation; Service orientation; Escalation; Field support.

Pay

Wage Range $21.23 to $25 per hour

Schedule

Work Environment: Office, campus, classroom, and technology service environments. Some evening or weekend support may be required based on operational needs