Network Analyst

Classification Salary Range: $7,284 - $10,611 per month. Anticipated hiring range for this position is $8,534 - $9,237 per month.

About the role

Under the general supervision of the Sr. Director, Infrastructure Services, the incumbent supports the activities of the campus Network Control Center; establishes processes and procedures, and creates related documentation; plans, designs, and installs LAN/WAN/VOIP networks. The incumbent serves as the system administrator for Alcatel Lucent Switches, routers, Palo Alto Firewalls, wireless access points, Aruba wireless network systems, and Campus VOIP systems; monitors network performance and prepares reports; troubleshoots network performance as needed. Support includes responding to helpdesk tickets related to enabling/disabling switch ports, and troubleshooting general network wired/wireless problems. The incumbent develops technical and operational network security processes and procedures. Other duties include maintaining an inventory of network assets, up-to-date cut sheets, and staying current with network and data communication technology and trends.

Responsibilities

• Supports IT Infrastructure, performs day-to-day operations on the campus network
• Participates in the development and architecture of infrastructure cabling systems for the campus environment from the wiring closet to work area
• Works on helpdesk tickets as assigned
• Maintains and analyzes results from campus firewalls, intrusion detection systems, intrusion prevention systems, network mapping software, and other available enterprise tools
• Applies patches to campus switches and firewalls
• Provides timely and courteous resolution of problems associated with network services

Requirements

• Equivalent to a bachelor’s degree in a related field and four years of relevant experience
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Skills

• Expertise in overseeing a large and diverse university network
• Operational knowledge of Cisco, Alcatel-Lucent hardware and software, Unix operating systems
• Hands-on experience with Juniper and Palo Alto network firewalls, Aruba network wireless products, and Mitel network voice systems
• General principles of local and wide area networks, network topologies, network troubleshooting, security, and management
• Ability to analyze problems, provide appropriate recommendations, and adopt an effective course of action
• Ability to analyze logs, system events, and monitor security alerts
• Ability to complete projects in a timely manner by established deadlines, plan, organize, and handle tasks and projects concurrently
• Ability to work effectively and cooperatively with others in both normal and pressure situations
• Skilled technical troubleshooter; must be able to analyze and solve complex problems
• Operational knowledge of and experience with fundamental and core network concepts (e.g. TCP/IP, NTP, DNS, Ethernet, IP addressing, LAN vs WAN, Cloud computing, ARP, Subnetting, Default gateway, and the use of other protocols)
• Familiarity with more advanced network concepts (e.g. LDAP, VPN, Network Firewalls, IDs, IPS, SIEM, Cloud network and security, ACL, and OSI Model)
• Ability to exercise excellent customer service and establish client relationships
• Writing clear, concise documentation

Preferred Qualifications

• Undergraduate degree in Computer Science or information technology related field
• Additional training appropriate to network services, such as CISCO, UNIX, and network management software certification and training
• A minimum of 5 years of experience installing, supporting, and maintaining networking, wireless, firewall, routers, switches, and other networking devices
• Active certifications supporting CCNA Routing and switching, Cisco CCNA Security, CompTIA Security+, CompTIA Network+, and CompTIA A+
• Experience working in an academic environment
• Project management experience
• Experience and proficiency with Alcatel Lucent devices
• Experience and proficiency with supporting VOIP systems
• Experience with every aspect of supporting Telecommunications Rooms ranging from fire-rated plywood to data racks and cabinets, to the equipment in the racks and cabinets
• Hands-on experience with CISCO/Alcatel Lucent products and network management software; successfully implemented and installed entire network architecture

Benefits

The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance.