Network Administrator - Mid

Responsibilities

• Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools.
• Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation.
• Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
• Escalate to senior engineering staff if issue is not resolved.
• Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy).
• Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators.
• Execute standard operating procedures and provide input to enhance operational documentation.
• Support compliance with federal IT security policies and incident response protocols.
• Participate in scheduled maintenance windows and emergency outages as needed.
• Maintain situational awareness of the health of IT infrastructure and provide regular status reports.

Qualifications

• BS degree and 8+ years of prior relevant experience in a network operations, help desk, or IT support role or Masters degree with 2+ years of prior relevant experience.
• Specific experience, education and training may be considered in lieu of degree.
• Must possess an active DoD TS/SCI clearance.
• Oral and written communication for change procedures, and management updates.
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Experience with Remedy Ticketing system.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.
• Must possess an active Security+ or equivalent.

Preferred Qualifications

• Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki’s, MS Project Certifications: Cloud, Cisco CCNA, Microsoft

Pay

Salary Disclosure Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.