Network Administrator II

About the role

The Networking Administrator II provides technical support for end-users with an emphasis on maintaining and optimizing our network infrastructure, ensuring high availability and performance of our network systems, and providing advanced technical support to end-users. Interacts closely with server/storage, cybersecurity, and help desk teams to resolve network issues.

Responsibilities

• Monitor, maintain, and troubleshoot LAN/WAN, VPN, and wireless networks to ensure optimal performance and reliability.
• Manage and maintain network hardware, including routers, switches, firewalls, and other related equipment.
• Perform routine network updates, patches, and configurations.
• Document network configurations, procedures, and policies.
• Provide Level 2 support for network-related issues, escalating to Level 3 support or external vendors as needed.
• Work closely with the IT Help Desk and other IT teams to resolve technical problems quickly and effectively.
• Utilize network monitoring tools to proactively identify and resolve potential issues.
• Maintain accurate records of network incidents, changes, and performance metrics.
• Enforce and follow EnerSys policies and procedures.
• Other duties may be assigned.

Qualifications

Education & Experience: Minimum of 3 years of experience in network administration, systems administration, or a related IT infrastructure role. Prior help desk, desktop support, or PC-related experience preferred.

Technical Skills: In-depth knowledge of networking protocols, including TCP/IP, DNS, DHCP, OSPF, and BGP. Proficiency in network security principles, practices, and tools. Strong working knowledge of Microsoft Windows operating systems (server and workstation environments). Proficiency with Microsoft Office Suite applications. Working knowledge of PC hardware, peripheral devices, and printing systems. Experience with cloud platforms such as Microsoft Azure and/or Amazon Web Services (AWS).

Professional Competencies: Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Ability to work effectively both independently and collaboratively within a team environment. Ability to manage multiple priorities and projects in a fast-paced environment. Ability to develop, execute, and monitor project plans while providing timely project status updates. Strong customer service orientation with the ability to efficiently manage time and resources.

Language Requirements: Ability to effectively read, write, speak, and understand English.

Mathematical & Reasoning Skills: Ability to perform basic mathematical calculations. Ability to apply sound judgment and common-sense reasoning to carry out instructions furnished in written, oral, or diagram form.

Certifications: No certifications required.

Additional Requirements: Availability to provide after-hours or weekend support for system upgrades, maintenance activities, and emergency situations. Participation in an after-hours on-call rotation is required.

Travel Requirements: Occasional travel to company facilities or remote sites may be required.

General Job Requirements: This position will work in an office setting, expect minimal physical demands.