Nett Lake Store Supervisor (Full-time)

Department: Nett Lake Store | Reports To: Nett Lake Store Manager | FLSA Status: Non-Exempt | Pay Grade: 8 | Gaming Class: Non-Compact/Non-Gaming

About the role

The Store Supervisor will manage store operations in the absence of the Store Manager, assist in most areas of the business including training and supervision of personnel, and perform all duties assigned to the Cashier.

Responsibilities

• Recruit, interview, and train qualified store employees to ensure adequate staffing levels and minimize overtime.
• Cover shifts in emergency, sick, or vacation situations.
• Work Saturdays and/or Sundays to prepare deposits from the previous day’s business.
• Provide leadership by setting high performance standards and working as a team leader with employees.
• Assist the Store Manager in completing new hire paperwork.
• Complete all daily, weekly, and monthly administrative reports as requested by the Store Manager.
• Prepare deposits in a timely manner.
• Complete all daily and weekly sales reports on time and according to procedures.
• Accurately determine invoice retail and cost amounts and record them on the perpetual inventory system.
• Understand and apply key checks and balances within the reporting system and how they relate to store operations.
• Implement operational controls effectively to minimize store losses.
• Order all store merchandise and fuel products on a timely basis and monitor inventory levels.
• Follow all company policies, guidelines, and procedures.
• Attend and facilitate scheduled meetings as needed.
• Ensure monthly promotional programs are followed and employees understand promotions.
• Motivate employees to suggestive sell products and services to customers.
• Listen to customers’ needs and offer ideas to improve product selection and service.
• Maintain a clean, well-merchandised, and safe environment for employees and customers.
• Properly price merchandise and ensure product availability.
• Ensure transactions are handled promptly within 90 seconds of the customer approaching the sales counter.
• Greet customers politely upon entry and thank them for their business upon exit.
• Resolve customer complaints expeditiously and report problems to the Store Manager.
• Monitor employee performance to ensure high levels of customer service.
• Accurately price all products except fresh bakery goods.
• Check product freshness dates and codes to ensure only current merchandise is offered.
• Rotate merchandise on a first in, first out basis.
• Maintain clean products, shelving, displays, counters, and equipment.
• Know and apply all emergency response procedures for gas overflows, fire, accidents, injuries, or robbery.
• Ensure walkways, entrances, and driveways are clear of obstructions, including snow and ice; coordinate snow removal when necessary.
• Check in vendors according to the Company Vendor Check-In Policy.
• Follow all store and company policies, procedures, and guidelines relating to safety and security.
• Perform all duties outlined in the Nett Lake Store Cashier job description.
• Perform other duties as assigned.

Requirements

• At least one year of retail sales experience.
• Knowledge of accounting practices.
• Customer service experience.
• Strong interpersonal skills.
• Safety conscious.

Preferred Qualifications

• Supervisory experience.

Work Environment

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands

• Ability to stand, sit, and walk for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to endure harsh weather conditions.
• Ability to climb ladders.
• Ability to crouch, crawl, and kneel.

Preference is given to qualified Native Americans, including members of the Bois Forte Band, other federally recognized tribes, and status Natives born in Canada.