Netowrk Administrator

Responsibilities

• Supports and manages all aspects of Steamship Authority’s data communication systems, including data, voice, and internet services.
• Installs, configures, and maintains network hardware and software such as firewalls, routers, layer 2 and layer 3 switches, wireless access points, VoIP devices, and servers.
• Configures, maintains, and manages VoIP phone system components, DNS/DHCP, VPN, and LAN/WAN connectivity.
• Manages infrastructure cabling and equipment within the MDF, IDF, and various Steamship Authority facilities and terminals.
• Monitors network performance, analyzes traffic, and troubleshoots issues to ensure optimal connectivity and reliability.
• Implements and maintains network security measures, including access controls, firewalls, and data backup/recovery protocols.
• Coordinates network access, managing user accounts, permissions, and passwords.
• Supports network infrastructure upgrades, tests new equipment, and assists in network architecture design.
• Collaborates with IT staff and vendors to resolve complex network problems and ensure proper escalation during outages.
• Provides technical support and training to staff on network usage and troubleshoots IT issues.
• Participates in disaster recovery operations to restore network functionality after major failures.
• Responds to off‑hours service‑impacting incidents as needed.
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree in computer science, computer information systems, or a related field, or equivalent experience.
• Minimum five (5) years of professional experience managing, maintaining, and troubleshooting enterprise data communications networks.
• Minimum five (5) years of professional experience configuring layer 2 and layer 3 network switches, firewalls, VPN appliances, and wireless access points.
• Proficiency in network protocols, network architecture, and infrastructure management.
• Knowledge of operating systems, database systems, and network diagnostic tools such as SolarWinds.
• Familiarity with network security, data privacy, and backup/recovery methods.
• Strong analytical, organizational, and communication skills; ability to manage multiple tasks and collaborate effectively.
• Experience managing projects.
• Experience administering and managing VoIP phone systems and components (preferred).
• Working knowledge of various network monitoring and network security tools (preferred).
• Certifications such as Cisco CCENT, CCNA, CCNP, CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or equivalent (preferred).
• Excellent oral and written communication and collaborative skills; ability to convey technical topics to non‑technical audiences and work with stakeholders across business units.
• Proven ability to operate and communicate effectively under pressure.
• Ability to manage a diverse workload and meet time constraints with minimal supervision.
• Physical ability to perform essential job functions, including lifting up to 50 pounds.
• Valid state driver’s license and responsibility for maintaining vehicle maintenance logs.
• Willingness to work nights and/or weekends when necessary.