NERP Ops Manager

About the role

We are seeking a highly experienced and innovative NERP Ops Manager to lead our order-to-cash process in the eCommerce division. The successful candidate will manage the full product lifecycle from ideation to launch, oversee cross-functional teams, and deliver features that meet both internal and external customer needs. This role requires strong leadership skills, a deep understanding of ERP systems (SAP S/4 HANA), and a proven track record of implementing technology-driven solutions to enhance business outcomes and customer experiences.

Responsibilities

• Manage SAP master data for material management, including sold-to code creation/change for eCommerce new product launches and extensions for related SAP plants and storage locations.
• Monitor and clean up SAP sales order interface errors across involved systems (SAP SD module, SAP LE module, eCommerce platform, XML web protocol).
• Deliver complex projects in a fast-paced, team environment.
• Provide strategic guidance to eCommerce Project Managers in defining or designing processes to meet requirements, identify inefficiencies, and recommend system improvements. Serve as backup for eCommerce DevOps and SAP technical groups in Seoul.
• Monitor and report on the status of issues, proactively review and interpret performance against operating standards, and provide information and results.
• Reconcile credit card payment capture by the eCommerce platform and ensure proper reflection in SAP accounting, including revenue, tax, and accounts receivable.
• Manage the order-to-cash process lifecycle from ideation to implementation, ensuring successful delivery of features that meet customers’ needs.
• Serve as the primary liaison between NERP, LPS, eCommerce engineering, eCommerce operations, and finance to gather requirements, define issues/root causes, and drive impactful changes to SAP and the overall eCommerce process.
• Provide operational support and assist in new product launches, focusing on pricing setup, SKU setup, MAP registration, and SKU extensions.
• Monitor all interfaces in and out from N-ERP to vendors, warehouse management systems, and samsung.com to ensure seamless integration and functionality.
• Conduct daily sales order failure monitoring from Hybris to ensure on-time order fulfillment, including root cause analysis, collaboration with engineering and finance teams, and issue resolution.
• Support month-end, quarter-end, and year-end closing activities by assisting the accounting and finance team in identifying root causes of AR discrepancies, fixing issues with the engineering team, and performing deep-dive analysis of order gaps.

Requirements

• Bachelor's or Master's degree in Computer Science, Data Science, Information Systems, or a related quantitative field. An MBA paired with a technical background is highly desirable.
• Minimum 7 years of hands-on SAP system experience.
• Experience in process and SAP SD or FI/CO module management and business strategy.
• Demonstrated ability to lead large-scale, strategic company process improvement projects from scoping, design, development, implementation to organizational change management.
• Proven execution of new process and system improvement strategies, principles, and techniques.
• Experience leading cross-functional teams to gather information, identify improvement strategies, and drive change management in processes and systems.

Skills

• Systems familiarity: ERP (SAP HANA), Postman, XML, Web Interface, Tableau.
• Ability to maintain and improve existing systems and processes to align with evolving business strategies and industry standards through market studies.
• Internal consulting, corporate strategy, or business development experience.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Quick learner of new business processes.
• Excellent verbal and written communication, especially pertaining to eCommerce sales data, fulfillment data, and financial functions.
• Ability to effectively engage with and present to all levels of executive management.
• Strong team orientation with the ability to work independently and manage multiple tasks.
• Self-directed and results-oriented.
• Skilled in Microsoft Office, including Excel, PowerPoint, and Word.