Nepali Interpreter

About the Role

Under the direction of the Interpreting Supervisor, the Medical Interpreter provides bilingual/bicultural interpreting services to patients, families, and staff members at Caring Health Center as well as the wider Be Healthy Accountable Care Organization (ACO) network. The interpreter works as a member of the care team through an integrated approach to care management, collaborating with Primary Care Providers, Behavioral Health Providers, Nurses, Medical Assistants, Community Health Workers, and others to provide high-quality, culturally and linguistically appropriate healthcare. The interpreter facilitates communication between patients and the healthcare system and supports patients in navigating and accessing care.

This position requires compliance with Caring Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.

Responsibilities

• Work as an integral member of the care team, collaborating with providers, nurses, medical assistants, community health workers, and others to deliver culturally and linguistically appropriate healthcare.
• Facilitate communication between patients and all aspects of the healthcare system.
• Maintain an understanding of regional accents, linguistic styles, and registers of the target language, selecting the appropriate mode of interpretation for each situation.
• Interpret with the highest degree of accuracy and completeness in consecutive, simultaneous, and sight translation modes, noting cues from participants regarding understanding or need for clarification.
• Recognize underlying assumptions of each party about medicine, the encounter, or illness and use this understanding to empower better communication between patient and provider.
• Travel between sites, including Springfield Behavioral Health Network-Liberty Street, as required.

Requirements

• High level of oral and written communication skills in the target language and English.
• General knowledge of the cultural backgrounds of patients served.
• High level of customer service and a positive approach to working with others.
• Understanding of basic components of cultural competency.
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients.
• Ability to work as an effective team member in a complex and fast-paced environment.
• Ability to handle unpredictable changes to schedule and workflow.
• Excellent organizational and time-management skills.
• Ability to work independently, problem-solve, and make decisions for the well-being of the patient.
• Friendly, reliable, and professional behavior and appearance.
• Knowledge of computer systems (Electronic Health Record experience a plus).
• Valid Driver’s License and a working vehicle for travel between sites.
• Willingness to work some weekend/evening hours as needed.

Qualifications

• Associate’s Degree (preferred in science or human services) or High School Diploma with equivalent background and experience.
• One to two years of interpreting experience preferred.
• Experience in a healthcare setting preferred.
• Satisfactory completion of Medical Interpreter Training (minimum 40 hours).