NEN Specialist

About the role

Bowhead has a job opening for a NEN Specialist in Dahlgren, VA. The NEN Specialist will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Troubleshoot hardware, software, and network related issues
• Assist users with data migrations whenever the user's system is Tech Refreshed
• Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance
• Provide public folder management support (e.g., permission and administrator roles)
• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties
• Maintain and develop IT related procedures required to support the organization
• Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO)
• Provide input for the preparation of a monthly progress and status report

Requirements

• High School diploma or equivalent with two to five (2-5) years of professional experience in a related field
• Knowledge of NMCI policies, procedures, terminology, operations, and Enterprise Processes is preferred
• Must possess the ability to multi-task and teach or assist others with NMCI related issues
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Qualifications

Targeted salary range is $50,000 to $60,000 annually based on qualifications and experience.

Physical Demands

Must be able to lift up to 10-15 pounds, stand and walk for prolonged amounts of time, and twist, bend and squat periodically.

Security Clearance

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.