Neighborhood Sales Counselor

Position Summary

A Neighborhood Sales Counselor manages the community sales office, focusing on sales and closing goals. Responsibilities include engaging prospects, conducting demonstrations, guiding buyers through the process, maintaining records, and building relationships.

Responsibilities

• Engage with prospects online and in person, conduct model demonstrations, identify buyer needs, and guide them through the sales process.
• Proactively follow up on leads from various sources, including self-prospecting, referrals, marketing campaigns, and realtors.
• Support buyers through contracts, financing, options selection, and construction; maintain regular communication.
• Build and maintain strong relationships with realtors and stay informed on competitive market activity.
• Ensure the model homes and sales center are presentable, well stocked, and operational; handle administrative duties as needed.
• Maintain accurate records in CRM (HubSpot); complete required reports related to sales activity, appointments, and community updates.
• Demonstrate integrity, professionalism, and collaboration, working closely with the sales and marketing teams.
• Achieve division and community-specific sales and production goals.
• Conduct competitive market analysis and shop the competition to assess market positioning.
• Complete Comparative Market Analyses (CMAs) on a monthly or bi-weekly basis.
• Ensure accountability for customer experience by monitoring and achieving Eliant Survey Scores and other division-determined goals.
• Develop and maintain a strong network of realtor contacts and industry connections.
• Attend and coordinate broker meetings, as well as market-specific trainings.
• Proactively generate traffic through phone calls, social media, events, and realtor outreach.
• Follow up on leads from multiple sources, maintain consistent prospect communication, and support self-prospecting activities.

Key Qualifications

• High School Diploma or GED.
• Valid Real Estate License (as applicable by State).
• 1–3+ years of sales experience.
• Proven ability to close sales and deliver strong customer service.
• Excellent verbal and written communication skills.
• Highly organized with strong follow-through and ability to manage multiple tasks.
• Proficient in Microsoft Office (especially Excel), Windows, and CRM systems such as HubSpot.
• Quick to learn and adapt to new software and tools.

Benefits

• Competitive health insurance coverage for team members and their dependents.
• Generous paid time off policies, including vacation, holidays, sick leave, jury duty, and bereavement.
• Paid disability, parental, and military leave.
• Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances.
• A 401(k) retirement plan with employer matching.
• A wellness incentive program to help team members thrive both personally and professionally.

Physical Requirements

• Sit, stand, walk (including uneven terrain), bend, reach, climb stairs, lift or carry items up to 25 pounds.
• Full-color vision, adequate hearing, and ability to communicate clearly and type efficiently.
• Proficiency with computers, including the use of a keyboard and calculator.
• Extended computer use, paperwork, and phone communication.
• Active construction sites with conditions involving moderate noise, heat, cold, and inclement weather.
• Operating a motor vehicle, visiting jobsites regularly, and reading construction plans.
• Frequent public contact requiring professional appearance and appropriate business attire.

Supervisory Responsibilities

This position does not supervise other employees.

Travel Requirements

A valid driver’s license and active vehicle insurance is required at all times.

Safety Requirements

This is a safety sensitive position. The role includes duties that may affect the safety and health of the employee and others.

FLSA Classification

Non-Exempt