Needs Assessment Supervisor (REMOTE)

About the role

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Responsibilities

• Train, coach, and supervise Needs Assessment Coordinators (NAC)
• Carry out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management and employee functions
• Actively cultivate and manage relationships with staff and referral partners
• Support NAC by taking calls during high volume times
• Successfully work with other departments across the organization
• Ensure accuracy of bed management software related to bed availability and/or scheduling
• Hold coordinators accountable to standards defined for their role
• Monitor quality by evaluating coordinator documentation and phone calls
• Serve as subject matter expert for all NAC job‑related duties
• Handle on‑call work, as delegated
• Deliver key data in an actionable format
• Further team’s abilities and knowledge to ensure an industry‑leading admissions team
• Complete required trainings and mandatory training hours
• Other duties as assigned
• Technical competency: completes data collection, aggregation, analysis and reporting for purposes of supporting changes in systems/processes pathways, identifies quality concerns and directs to appropriate resource for resolution, identifies potential risk

Qualifications

• Bachelor degree or higher in a human services field preferred
• Experience in health or human services agency, preferably in a drug and alcohol setting
• Previous management experience preferred

Skills

• Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time‑management, organized
• Possesses skills to communicate effectively and interact well with people of diverse backgrounds
• Excellent oral and written communication and interpersonal skills
• Ability to problem solve by gathering and analyzing information, working well in individual/group problem‑solving situations, and showing initiative
• Maintains professionalism and does