NCCU Nightshift Supervisor

About the role

The Nursing Supervisor works directly with the Manager and other members of the leadership team providing supervisory coverage to the nursing unit and other patient care areas. The Supervisor works to develop nursing staff including education, competency, performance evaluation and correction, and resolution of issues related to patient safety and customer service.

Responsibilities

• Manages personnel to ensure the availability of an appropriately credentialed, clinically competent, well-developed cohesive work force to meet patient care needs.
• Advises the Director/Manager on the hiring, retention, interviewing and recruitment of staff.
• Functions as a staff role model by promoting cooperative problem solving, individual and group goal orientation, appropriate delegation of departmental activities and fostering team building through individual coaching and counseling, regular attendance at staff meetings, annual performance appraisals, and active participation in the activities of the department.
• Performs on-going written goal setting, peer review, and performance reviews according to hospital policy.
• Provides on-going feedback to employees concerning job performance.
• Counsels and coaches employees, under the direction of the Director/Manager.
• Uses available data to make appropriate clinical decisions regarding complex, predictable and unpredictable situations affecting patient care, medical-legal issues, bed coordination, unit staffing, etc.
• Affords assistance to staff in nursing and other departments to resolve problems that impact the delivery of patient care during the off-shifts.
• Collaborates with the Charge Nurse and Unit Manager as necessary.
• Keeps the House Supervisor and Director/Manager informed regarding the situation and its outcome as appropriate.
• Affirms immediate staffing needs based on consultation with the charge nurses and/or House Supervisor.
• Engages in fiscal activities in order to ensure the availability of supplies, equipment, and human resources to meet patient care needs in a timely cost effective manner.
• Maintains effective communication with Medical staff, patients, staff and other departments as necessary to assure identification of problems and provide problem resolution in support of the hospital's mission of quality patient care delivery.
• Through daily shift rounds, assesses patient/family satisfaction issues and takes appropriate action to resolve.
• Supports and assists with service recovery initiative involving patients, families, and all other customers.
• Affirms the adherence of all standards and policies as set forth by WVUH and the accrediting bodies for the purposes of licensure, regulation and accreditation.
• Affords timely follow-up of incident/event manager reports.
• In conjunction with the Clinical Preceptor, facilitates the professional development of personnel.
• Directs and monitors the instruction, supervision, and evaluation of students and orientees.
• Affirms continuous personal and professional growth of staff through attendance at workshops, seminars, giving in-services, and monitoring staff orientation plans as applicable.
• Improves and maintains management skills by participating in self-development activities such as seminars, workshops, classes and literature review.
• Participates in outreach activities in the community in order to educate and/or promote good relationships.

  Qualifications

  • Education, Certification, And/Or Licensure: Obtain Bachelor of Science in Nursing (BSN) within two (2) years of hire. Current unencumbered licensure with the WV Board of Registered Professional Nurses, or appropriate state board where services will be provided, as a registered professional nurse OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC). Obtain certification in Basic Life Support within 30 days of hire date. State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.