NC- Front Desk Coordinator

Responsibilities

• Schedule client appointments, ensuring accurate paperwork and procedures.
• Greet clients when they arrive, help them fill out paperwork, and collect payments and balances on patient accounts.
• Manage the check-in and check-out process.
• Handle medical insurance and coordinate patient referrals.
• Aid in clinical operations, such as weighing patients and setting up Resting Metabolic Rate testing.

Requirements

• At least 1 year of medical front office experience (strong plus).
• Knowledge of medical terminology.
• Familiarity with medical insurance.
• A passion for health and helping others.
• A positive attitude.
• Licensure/Certification/Affiliation: Current CPR Skills, Knowledge, and Abilities.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 1 year of medical front office experience.

Skills

• Critical thinking.
• Informed opinions.
• Active listening.
• Observations.
• Customer service skills.
• Decision making.
• Problem solving.
• Collaboration.
• Strong interpersonal skills.
• Effective communication (written and verbal).

Benefits

• Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.
• Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork.
• Challenging patients, teammates, and partners to achieve exceptional results and potential.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.

About the Role

The Front Desk Coordinator provides high-level customer service to all patients and serves as the general point of contact for all of a patient’s pre- and post-service needs. This role requires excellent organizational and administrative skills, as well as the ability to work independently and as part of a team.