NC- Front Desk Coordinator

About the role

The Front Desk Coordinator is responsible for providing high-level customer service to all patients and serves as the general point of contact for all of a patient’s pre- and post-service needs.

Responsibilities

• Manage the check-in and check-out process for patients.
• Collect payments and balances on patient accounts; handle medical insurance.
• Schedule appointments, ensuring accurate paperwork and procedures.
• Answer phones in a timely and professional manner.
• Keep the reception area neat, stocked, and organized.
• Prepare documents and charts for the day.
• Maintain the overall appearance and cleanliness of the office.
• Coordinate patient referrals.
• Assist in clinical operations to facilitate optimum patient experience, including weighing patients and setting up Resting Metabolic Rate testing.

Requirements

• At least 1 year of medical front office experience is a strong plus.
• Knowledge of medical terminology.
• Familiarity with medical insurance.
• Current CPR certification.

Skills

• Critical thinking to integrate facts, informed opinions, active listening, and observations.
• Strong customer service skills.
• Decision making, problem solving, and collaboration.
• Strong interpersonal skills to establish productive working relationships with multidisciplinary teams and support services.
• Ability to communicate effectively in both written and verbal form to patients, the public, and medical staff.

Work Environment

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms.
• Ability to occasionally lift office products and supplies, up to 20 pounds.

Adherence to Values

• Meeting the needs of patients and ensuring the highest level of patient experience, care, and outcomes.
• Treating patients, teammates, and partners with honesty, respect, integrity, and teamwork.
• Challenging patients, teammates, and partners to achieve exceptional results and potential.

Other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.