Navigator/UKHC

About the role

The Division of Infectious Diseases is searching for a Navigator to join the Bluegrass Care Clinic and Ryan White Programs. The Navigator position will provide support to patients and their family members to navigate appointments, services, resources, and schedules related to the care provided within the division of Infectious Diseases.

Responsibilities

• Work with patients and caregivers to facilitate communication between our physicians, clinic staff, and care providers in the continuum of care to identify strategies and resolve barriers to healthcare.
• Address and resolve concerns and issues so that treatment plans are most effective.
• Promote a comprehensive positive healthcare experience to patients, their families, referring providers, and UKHC Healthcare staff.
• Serve as support staff to the Ryan White medical case management team, primarily responsible for triaging walk-in clients in a timely manner and coordinating case management services for such clients.
• Monitor the walk-in phone line and EPIC pool messages, meet with walk-in clients, and provide transportation assistance (Uber, Yellow Ride, gas cards, bus passes, and Wheels vouchers) and basic needs support (food and hygiene supplies) according to established protocol.
• Assist with enrollment and KADAP recertification processes, including preparing recertification packets.
• Refer clients to other support teams when appropriate.
• Allow the medical case management team to focus on intensive case management, follow up, and scheduled appointments.

Requirements

• Required Education: BA (see equivalencies link for more information)
• Required Related Experience: 5 years
• Required License/Registration/Certification: Obtain approved national certification in area of specialty within 24 months

Qualifications

• Use of electronic medical record
• Good problem solving skills
• Excellent communication and customer service skills
• Knowledge of and experience working with community based resources providing services to the identified patient population
• Preferred Education/Experience: Bachelor's degree in Social Work, Social Services, Health Education or Human Development preferred

Schedule

Monday – Friday, Day Shift 8:00am – 5:00pm. Some evenings and off-site work when applicable.

Pay

$43,680-71,323/year