Navigator

Key Responsibilities

• Build trusting, respectful relationships with guests.
• Listen to guest needs and help identify next steps.
• Gather intake information such as demographics and current needs.
• Help guests create simple service or case plans.
• Connect guests to services such as housing, benefits, health care, and behavioral health.
• Monitor guest goals and referrals to encourage follow-through and progress.
• Act as an advocate for guest needs with staff and community partners.
• Shelter-Based Duties:
  • Work with shelter guests to help create a peaceful, safe, and restful environment.
  • Help guests follow shelter practices and expectations.
  • Absorb guests during incidents when needed.
  • Document and report incidents or concerns to leadership.
  • Complete and send nightly shift reports to the shelter team.
  • Keep workspaces clean, organized, and sanitary.
• Mobile Outreach & Community Work:
  • Take part in outreach activities across the community when assigned.
  • Engage people living outside in a respectful and supportive way.
  • Provide basic needs items and connections to services.
  • Work with the Program Manager/Assistant Manager to plan outreach locations and respond to urgent needs.
  • Make sure outreach vehicles are stocked and safe to use.
  • Follow all health and safety rules during outreach.
  • Participate in Good Neighbor Program as assigned / needed.
  • Meet with people who have obtained housing to ensure that they maintain access to supports.
• Documentation & Data Entry:
  • Enter complete and accurate notes in electronic systems within 24 hours.
  • Track guest contacts, plans, services, and progress.
  • Help update records used for reporting and planning.
  • Take part in case meetings and staffings as needed.
  • Document brief stories from guests to share with funders and other interested parties.
• Teamwork & Communication:
  • Work closely with staff, volunteers, and supervisor.
  • Share information clearly and on time with the team.
  • Take part in joint problem-solving with coworkers.
  • Offer help to others when able and ask for help when needed.
  • Share ideas to improve guest experience, team work, and services.
  • Support and guide volunteers as they assist guests.

Skills and Abilities Required

• Strong communication (verbal and written) and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
• Can work both independently and collaboratively in a fast-paced environment.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of guests.
• Related experience working with vulnerable populations in shelter, transitional housing, or a similar environment preferred, providing trauma-informed and strengths-based support.
• Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
• Technology proficiency, including navigating the internet, using Microsoft Office Suite, ability to learn and use electronic record keeping systems.
• Valid driver’s license and clean driving record.

Minimum Hiring Requirements

• One year experience in social services working with vulnerable populations preferred.
• Navigators located at programs funded by the City of Phoenix must provide proof of Level One Fingerprint Card before first day of employment.
• High School Diploma or GED required.

Physical Requirements

• Able to stand, walk, bend, reach, and lift 30+ pounds.

Training & Expectations

• Attend staff meetings, trainings, and agency events as required.
• Follow Saint Vincent de Paul’s values and “Program Principles.”
• Help maintain an organized, safe, and welcoming environment/work spaces.
• Complete other duties as assigned by the Supervisor.