Navigator

About the role

Reporting to the Clinical Manager, Access & Flow, Staff Scheduling, DCP, H2H, you will ensure that clients receive appropriate and timely access to and transitions across the continuum of care. In collaboration with patients and their families, internal and external partners, and within a Home First approach, the Navigator will work as part of an interprofessional team to ensure a coordinated, efficient, and integrated approach to care delivery and transition back to the community.

Responsibilities

• Ensures safe and effective patient transitions (input, throughput, and output) across the continuum of care
• Promotes quality patient outcomes by facilitating effective processes of care and utilization of resources
• Proactively identifies and addresses barriers to client transitions across the continuum of care
• Leads engagement of patients, families, members of the interprofessional team, leadership, and community partners in identifying strategies and action plans to remove barriers to transitions of care
• Applies and models health literacy principles (i.e., Teach-Back)
• Applies and models behavior-based coaching methods
• In collaboration with teams, effectively manages Bedflow Utilization tools to ensure timely patient transitions
• Maintains an in-depth knowledge of internal and external resources and services to support client transitions to appropriate settings for care
• Maintains an in-depth knowledge of Long Term Care (LTC), Community Care Access Centre (CCAC), and Alternate Level of Care (ALC) legislation and processes
• Facilitates, leads, and participates in appropriate client transition processes (action rounds, case conferences)
• Enhances interdepartmental, inter-hospital, and interdisciplinary collaboration, communication, and problem-solving
• Develops primary and secondary specialization to support transitions with populations of interest and health systems

Requirements

• Registered Nurse in good standing with the CNO
• 3-5 years clinical experience in a healthcare setting
• Minimum 2 years experience in navigation
• Knowledge of community partners and resources
• Experience in Geriatrics (an asset)
• Able to work 12-hour shifts, weekends, and holidays
• Experience using Bedflow Utilization Tools, PICIS, Meditech, MS Office, Excel
• Effective interpersonal skills combined with the ability to work collaboratively with all members of the healthcare team, both internally and externally, across the continuum of care
• Flexibility and adaptability to change is essential
• Demonstrated ability to facilitate change and continuous improvement processes
• Excellent organizational, planning, and time management skills

Benefits

• Access to a centralized Education Fund, tuition support, and professional development opportunities
• Flexible scheduling within a standard work week
• Internal job postings, mentorship programs, and leadership development for career growth
• Predictable work locations for stability and consistency
• Collaborative team culture with skilled professionals in a supportive, interdisciplinary setting
• Peer Support Team and Wellness Committee
• Free, confidential Employee Assistance Program (EAP) for employees and their families
• Comprehensive safety programs
• Competitive compensation and benefits aligned with industry standards
• Excellent pension plan
• Employee appreciation programs and professional recognition opportunities
• Commitment to diversity and inclusion, with accommodations for religious practices and trauma-informed policies supporting mental wellbeing
• Community impact through meaningful contributions to patient care and public health

About Us

Brant Community Healthcare System (BCHS) is a two-site community hospital system in Brantford and Paris, Ontario, serving with purpose, passion, and a deep commitment to the people who rely on us. Our locations include:

• Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
• The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on quality care, connected teams, and a healthy future for our patients, people, and community.

Our culture is shaped by our core values and pillars:

• Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy
• Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to drive impact. We are committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve, welcoming people from all walks of life. Inclusion is integral to how we deliver better care, and we are dedicated to removing barriers and providing accommodations at every stage of the hiring process.