Navigator

Position Summary

Reporting to the Clinical Manager, Access & Flow, Staff Scheduling, DCP, H2H, you will be responsible to ensure that clients receive appropriate and timely access to and transitions across the continuum of care. In collaboration with patients and their families, internal and external partners, and within a Home First approach, the Navigator will work as part of an interprofessional team to ensure a coordinated, efficient and integrated approach to care delivery and transition back to the community.

Primary Responsibilities

• Ensures safe and effective patient transitions (input, throughput and output) across the continuum of care
• Promotes quality patient outcomes by facilitating effective processes of care and utilization of resources
• Proactively identifies and addresses barriers to client transitions across the continuum of care
• Leads engagement of patients, families, members of the interprofessional team, leadership and community partners in identifying strategies and action plans to remove barriers to transitions of care
• Applies and models health literacy principles (i.e. Teach-Back)
• Applies and models behavior-based coaching methods
• In collaboration with teams, effectively manages Bedflow Utilization tools to ensure timely patient transitions
• Maintains an in-depth knowledge of internal and external resources and services to support client transitions to appropriate settings for care
• Maintains an in-depth knowledge of Long Term Care (LTC), Community Care Access Centre (CCAC) and Alternate Level of Care (ALC) legislation and processes
• Facilitate, lead and participate in appropriate client transition processes (action rounds, case conferences)
• Enhance interdepartmental, inter-hospital and interdisciplinary collaboration, communication and problem solving
• Develop primary and secondary specialization to support transitions with populations of interest and health systems

Mandatory Qualifications

• Registered Nurse in good standing with the CNO
• 3-5 years clinical experience in a healthcare setting
• 2 years minimum experience in navigation
• Knowledge of community partners and resources
• Experience in Geriatrics (asset)
• Able to work 12-hour shifts, weekends and holidays
• Experience using Bedflow Utilization Tools, PICIS, Meditech, MS Office, Excel
• Effective interpersonal skills combined with the ability to work in collaboration with all members of the healthcare team, both internally and externally, across the continuum of care
• Flexibility and adaptability to change is essential
• Demonstrated ability to facilitate change and continuous improvement processes
• Excellent organizational, planning and time management skills

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care. We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Ready to Make a Difference?

If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

AI Use in Hiring

Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications are reviewed by our recruitment team.