National Trainer

About the role

The National Trainer is responsible for design, development, planning, delivering, evaluating, and recommending engaging, high-quality training programs and strategies across the organization. This role supports nationwide teams by providing assessments of organizational training needs, expert instruction, co-developing curriculum, and consulting with leadership to align training and business goals.

Responsibilities

• Deliver training programs such as: Hands-on training for the installation, commissioning, and repair of commercial laundry appliances with associated payment systems
• Technical, Safety, Procedural, and Customer-Service training to employees and fellow training representatives
• Operation, commissioning, installation, and repair of Commercial Laundry appliances
• New Product Introduction (NPI) training
• Train-the-trainer courses to branch level training representatives
• Cross-training other trainers to standardize teaching quality
• Customer Experience and Customer Satisfaction training content and incorporate it into all technical training programs where possible
• Provide independent judgement and discretion in designing and delivering training programs that are tailored by the instructor to regional needs and business objectives
• Deliver engaging training through multiple modalities: in-person, virtual, webinars, academies, and train-the-trainer programs
• Consult and assist in the creation of interactive media assets for improved field performance
• Interpret OEM products and associated documentation for incorporation into “WASH Pro” training programs
• Define and monitor program-success measures, including training effectiveness, and operational gaps; and recommend improvements
• Analyze results; identify root causes of program gaps; and independently recommend corrective actions and longer-term improvement priorities to business leaders
• Evaluate trainer performance & Train-the-Trainer session effectiveness, identify gaps to recommend and implement improvements
• Conduct Field Ride-Alongs to assess and evaluate technician skill levels or identify gaps, adherence to procedural practices, and compliance with company safety practices; conduct remedial or targeted training programs as required
• Partner with business leaders and subject-matter experts to align training content to organizational goals
• Absorb and promote “Customer-Service” practices into technical training programs to ensure “Industry Leading Service” culture is promoted throughout
• Collaborate with content creation experts and provide subject matter expertise for the development and creation of presentations, job-aids, and documentation to enable WASH/Coinamatic/Hercules audiences to be successful with the full suite of OEM products within the company portfolio
• Ensure safety practices and procedures are incorporated into all training programs
• Keep accurate training attendance, post course feedback, and activity tracking records
• Travel outside of regions for Audits, Cross Training, OEM training, and content development
• Serve as liaison between training, operations, and leadership teams
• Maintain expertise in industry trends, best practices, and organizational systems

Qualifications

• 5+ years of related Operations experience (service, installation, production) and/or bachelor’s degree in education, Technical Training, organizational development, or related field, or an equivalent combination of education, training and experience is required
• Requires independent judgement and discretion in developing, designing and delivering training programs
• Strong communication, presentation, coaching, and relationship-building skills
• Strong time-management and organizational skills
• Comfort with public speaking to audiences of varying sizes
• Ability to work independently to meet business leaders needs for training services
• Ability to independently manage multiple projects with moving deadlines
• Working knowledge using Microsoft programs (Teams, PowerPoint, Excel, Word, etc.)
• Experience delivering virtual training using MS Teams
• Experience with travel and driving a company vehicle or rental vehicle to multiple work locations; regularly entering/exiting company vehicle, sitting in company vehicle while driving to and from work locations for extended periods of time
• Extended periods of standing during training sessions, frequent use of technology (LMS platforms, presentation tools, video conferencing, etc.), and regular interaction with employees at all levels of the organization
• The position requires the ability to adapt to varying working conditions, manage shifting priorities, and maintain professionalism while representing the organization nationally

Pay

Estimated Salary: $75,000 to $95,000 annually based on qualifications and experience. Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities

Schedule

Extensive travel within regions to conduct Branch upskilling and Train-the-Trainer courses