National Text and Chat Counselor (Part-Time) (12076)

About the role

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

Responsibilities

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
• Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).
• Strong typing, written communication, and crisis de-escalation skills.
• Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
• Bilingual or multilingual skills are preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Generous PTO – Vacation, Sick, Personal, and Holidays
• Tuition Reimbursement & Professional Development Support

Pay

$22.00‑$25.50 Hourly

Schedule

Part‑Time | Shifts: 11:00PM‑7:00AM | Every or every other weekend