National Suicide Prevention Lifeline Crisis Intervention Specialist (988 Operator)

About the role

The National Suicide Prevention Lifeline is now available nationwide by dialing 988 via PHONE. Shift available: 1st 8:00 am to 5:00 pm. On-site at 502 Farrell Drive, Covington, KY 41011. This position will require holidays and weekend hours.

Qualifications

• At least 1 year of working with individuals experiencing crisis and/or experience providing crisis intervention services is REQUIRED.
• A bachelor's degree in human/social services is highly preferred.
• Peer Support Certification applicants are encouraged to apply.
• Prior experience answering National Suicide Prevention Lifeline (988) calls is a plus.
• Excellent listening skills, crisis de-escalation skills, and building rapport with individuals in immediate crisis.
• Familiarity with the Northern Kentucky region is preferred but not required (counties include Kenton, Boone, Campbell, Grant, Pendleton, Carroll, Owen, and Gallatin).

Job Duties

• Actively screen for suicidal intent and assess the immediate safety of the person in crisis.
• Utilize nonjudgmental, compassionate communication and active listening to de-escalate the crisis.
• Be able to work under pressure with individuals (could include both children and adults) in immediate crisis who could be actively talking about suicide.
• Active listening to individuals, assessing their needs, implementing safety plans, coordinating emergency services when necessary, and documenting interactions.
• Provide resources as needed based on assessment of needs (for example, connecting them to services for utilities, homeless services, food pantries, housing, and other community resources).
• Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors.
• Work with other team members and supervisors to ensure quality care and effective crisis resolution.
• Third-Party Support: Provide support to concerned third parties who are worried about someone at risk of suicide. (Examples: Family members, co-workers, neighbors, etc.)
• Accurately and efficiently document all client interactions.

Perks & Pay

• Salary: $17.40 - $18.40 per hour (First shift - $17.40, Second/Third shift - $18.40)
• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on the plan
• 401(k) with employer match
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

Benefits

• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

NorthKey Community Care

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. NorthKey’s commitment to providing a continuum of services for individuals and families seeking assistance for mental health, substance use, and developmental disabilities means that NorthKey employs staff with a wide variety of education, experience, and licensure. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!