National Sales Director

About the role

Job Title: National Sales Director
Department: Hospital Success Team
Reports to: Senior Vice President of Growth
Direct Reports: Strategic Support Managers and Territory Development Representatives
Location: Remote or Hybrid (Old City, Philadelphia)

The National Sales Director leads IndeVets nationwide Hospital Success Team, which includes Strategic Support Managers (SSMs) and Territory Development Representatives (TDRs). This role owns the national sales strategy and operating rhythm required to drive hospital growth, utilization, retention, and satisfaction. The Director will establish clear expectations, strengthen pipeline and forecasting discipline, develop talent, and create accountability for measurable results. Success requires close partnership with Recruiting, Marketing, Operations, Clinical, and Executive Leadership to align market demand, veterinarian supply, customer experience, and sustainable growth.

Responsibilities

• Develop and execute the national sales strategy, translating company objectives into clear regional, team, and individual plans
• Align SSM and TDR responsibilities, territory coverage, handoffs, and priorities to maximize the new business generation
• Own pipeline health, opportunity progression, forecast accuracy, conversion, and sales productivity; identify gaps early and drive corrective action
• Increase utilization and share of wallet within existing hospital accounts through disciplined account planning and proactive identification of staffing needs
• Establish consistent sales processes, CRM standards, performance scorecards, and operating cadences across the team
• Coach, mentor, and develop leaders and individual contributors through regular 1:1s, field support, and targeted development plans
• Use market, customer, and performance data to prioritize whitespace opportunities, improve territory strategy, and allocate resources effectively
• Partner cross-functionally to align sales activity with veterinarian supply, recruiting capacity, marketing programs, and clinical & operational execution
• Identify and replicate high-performing behaviors, improve team effectiveness, and foster a culture of accountability, collaboration, and continuous improvement

Qualifications

• A hands-on, metrics-driven leadership approach that balances strategic planning with disciplined execution
• A coaching and development mindset, with the ability to create clarity, accountability, and high performance across multiple teams
• Ability to connect market opportunity, pipeline activity, customer needs, and business outcomes
• A demonstrated commitment to cross-functional collaboration, transparency, and continuous improvement
• The ability to communicate clearly, influence effectively, and prepare executive-level reporting and recommendations
• Accountability
• Collaboration
• Customer Focus
• Continuous Improvement
• Integrity
• Resilience
• 8+ years of experience in sales leadership