National Project Manager – Scanning Services

About the role

ARC Document Solutions, Inc. is seeking a dynamic and experienced National Project Manager – Scanning Services to oversee the operations of our Document Scanning Centers across the United States.

Responsibilities

• Cook up and support ARC’s nationwide Scanning Centers to ensure consistent execution, operational efficiency, and successful project delivery
• Lead and manage large-scale scanning and document conversion projects from inception through completion, ensuring all project milestones, quality standards, and timelines are achieved
• Partner with customers and internal stakeholders to ensure all projects are delivered in accordance with approved Statements of Work (SOWs), contractual requirements, and service level expectations
• Support Sales Representatives throughout the sales cycle by participating in customer assessments, solution design, project scoping, and proposal development
• Conduct customer site assessments to evaluate document management requirements, workflow processes, project risks, and implementation strategies
• Define detailed Statements of Work (SOWs), project plans, and operational requirements that align customer expectations with service delivery capabilities
• Aid in negotiating and managing Master Service Agreements (MSAs), ensuring contractual terms support operational execution and customer objectives
• Serve as the primary point of contact between customers, sales teams, and production operations to facilitate effective communication and issue resolution
• Monitor project performance, resource allocation, budgets, and deliverables to ensure successful outcomes and customer satisfaction
• Identify opportunities for process improvements, operational efficiencies, and best practices across all scanning and archiving projects

Requirements

• Minimum of 5 years of experience in a leadership role, preferably in document scanning solutions
• Proven track record of successfully managing multiple projects simultaneously
• Excellent communication, negotiation, and interpersonal skills
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities

What We Offer

• A generous compensation package
• Annual Bonus
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching
• Excellent Company support and resources
• Excellent Company Reputation - we consistently receive 5-star customer reviews
• A management team that supports you and wants to see you be successful
• A culture of caring for our employees