National Food Service Director

Cabot Creamery has held B Corp certification since 2012, and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

About the role

Location: New England or New York

Salary Range: $130,000–$140,000 plus performance bonus eligibility

The Director, National Foodservice Sales is responsible for leading and executing the Company's foodservice sales strategy across national, regional, and distributor accounts. You will manage direct and broker-led sales activities to achieve revenue, profit, market share, and customer growth objectives while ensuring alignment with broader corporate strategies. You will report to our Vice President of Sales.

Please be a strategic and results-oriented leader with a strong background in foodservice sales, customer management, broker leadership, and business analytics. You will work cross-functionally with Sales, Marketing, Finance, Operations, Customer Service, and Supply Chain teams to drive profitable growth and strengthen customer partnerships.

Responsibilities

• Strategic Leadership
  • Develop and execute national foodservice sales strategies that support company growth objectives and annual operating plans.
  • Identify market opportunities, customer trends, and competitive dynamics to drive sustainable growth.
  • Develop annual business plans, volume forecasts, and account-specific strategies.
  • Provide recommendations to senior leadership regarding growth opportunities, potential risks, and competitive threats.
• Customer and Distributor Management
  • Lead relationships with key foodservice distributors, operators, and chain accounts.
  • Negotiate contracts, pricing agreements, promotional programs, and growth initiatives.
  • Develop strategic customer plans focused on increasing sales, profitability, and market share.
  • Conduct regular business reviews with key customers and distribution partners.
• Broker Management
  • Lead and develop broker relationships to ensure accountability, engagement, and execution excellence.
  • Establish broker performance objectives and conduct periodic business reviews.
  • Create collaborative account planning processes that drive alignment across internal and external teams.
• Financial and Business Management
  • Manage sales budgets, forecasts, and business plans for the foodservice channel.
  • Analyze customer profitability, market performance, pricing strategies, commodity market conditions, and promotional effectiveness.
  • Monitor dairy and related commodity market trends and communicate potential pricing, margin, and customer impact to internal stakeholders and external partners.
  • Oversee trade spend investments and marketing funds to maximize return on investment.
  • Maintain accountability for revenue, margin, and volume performance.
• Cross-Functional Collaboration
  • Partner with Marketing, Product Development, Finance, Operations, Customer Service, and Supply Chain teams to execute growth initiatives.
  • Support new product launches and commercialization efforts.
  • Collaborate with Customer Service and Finance teams to ensure operational excellence, including invoicing, order fulfillment, and dispute resolution.

Pay

$130,000 USD to $140,000 USD plus performance bonus eligibility