National Field Training Manager – Patient Services Access Team

About the Role

The National Training Manager (NTM) will support Access and Reimbursement Training with a focus on the Rheumatology Field Reimbursement Manager (FRM) organization in the design and delivery of training solutions. This role ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and requires building relationships with key stakeholders and managing multiple stakeholders at various levels. The position demands high-level facilitation, coaching, strategy alignment, and application of training fundamentals to enhance participant performance.

Responsibilities

• Designs, develops, and delivers compliant learning solutions that increase effectiveness and credibility of participants.
• Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships.
• Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts.
• Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment.
• Provides candid and specific verbal & written feedback to training participants, helping them identify strengths and weaknesses, including a plan for improved performance.
• Recognizes the skill level of training participants and adjusts coaching and training techniques to meet individual needs.
• Develops Guest Trainers and/or Regional Field Trainers by providing meaningful roles during foundational training and ongoing learning.
• Demonstrates and applies knowledge of all stakeholder businesses, strategies, and priorities, integrating training activities into franchise team business plans.
• Leads cross-functional initiatives and may be responsible for additional special projects within the training organization.
• Assists with the on-boarding, development, and mentorship of other National Field Trainers (NFTs) and leads through teamwork, cultivating and maintaining positive peer-to-peer relationships.
• Executes with little guidance and/or direction from senior leadership.

Key Stakeholders

• Learning and Development Leadership
• Therapeutic Business Unit Leadership
• Franchise Marketing Leadership
• AbbVie Patient Services Leadership

Qualifications

Basic:

• Bachelor’s degree.
• Understanding of Adult Learning Principles.
• Proven experience in development and use of critical learning/teaching platforms (e.g., PowerPoint, Rise Articulate, iSpring).
• Experience working within and utilizing LMS.
• 5+ years of field experience in the pharmaceutical industry as an Account Executive or Field Access Specialist with extensive knowledge of the medical buy-and-bill process.
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g., CFR 210/211, cGMP).
• Prior experience leading projects with regional or national impact.
• High-performing track record and strong understanding of what drives success in a commercial organization.
• Demonstrated ability to work with individuals at all levels of management to develop partnerships and align training with business strategy.
• Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage.

Preferred:

• Master’s Degree.
• Prior access and reimbursement experience with medical buy-and-bill products.
• Knowledge and exposure to health sciences, market access, and/or account management.

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Eligibility to participate in long-term incentive programs.