National Field Manager

About the role

The National Field Manager (NFM) will manage Field Operations Managers nationwide and has the potential to manage other positions. NFM will lead the field management team for the entire program nationwide, partnering with the client, client services team, Talent Acquisition/Onboarding teams overseeing the hiring process of field teams. In addition, the NFM will partner closely with the Internal Operations and Client Operations teams on mass communication needs, Standard Operating Procedure (SOP) needs, reporting needs, KPIs, compliance and bonus measurements for Field Ops Managers. The NFM will also work directly with the Field Ops Managers on weekly priorities for the team and performance management escalations. NFM will closely manage payroll to ensure unapproved overtime is minimized, ensure hourly budgets and expenses by store are closely monitored, and hold team accountable to established KPIs.

Responsibilities

• Lead the field management team for the entire program nationwide, partnering with the client, client services team, Talent Acquisition/Onboarding teams overseeing the hiring process of field teams.
• Partner closely with the Internal Operations and Client Operations teams on mass communication needs, Standard Operating Procedure (SOP) needs, reporting needs, KPIs, compliance and bonus measurements for Field Ops Managers.
• Work directly with the Field Ops Managers on weekly priorities for the team and performance management escalations.
• Closely manage payroll to ensure unapproved overtime is minimized, ensure hourly budgets and expenses by store are closely monitored, and hold team accountable to established KPIs.
• Have weekly calls with the client, weekly calls with their direct reports and calls with client leadership team.
• Put together weekly talking points to share via PowerPoint with client to include data driven insights, and in store pictures.
• Manage Field Management Teams, create and Manage Field Management Processes and best practice sharing.
• Manage internal stakeholders, managing the relationship between the Field Team, Client leadership team & Operations team to ensure everything gets in and out of field accordingly.
• Acts as a change agent championing and driving change throughout the business by participating in and monitoring the progress of projects/initiatives to ensure proper implementation and ongoing execution.
• Understand and manage profitability measures and drivers (overtime, hours and expenses).
• Make decisions that have major implications on the management and operation of an area within a department.

Qualifications

• Highschool Diploma or equivalent
• Bachelor's Degree in Business or Marketing OR any similar combination of education & experience
• 5 yrs category mgmt. or 3 yrs. food brokerage): 12+ months of FOM or Territory management experience is preferred
• 18+ months of National Field Management experience is mandatory –OR– 4+ years of previous District or Regional management experience within retail, managing a team dispersed throughout a large geographical area
• Previous experience and working knowledge of human resource disciplines including employee relations, performance management, and federal/state respective employment laws is highly preferred
• Experience developing, tracking and monitoring cross-functional processes
• Project management experience ideal - multi-faceted complex modeling and process management
• Previous experience with leading, managing, guiding and developing direct manager level reports