National Customer Care Representative I
Job Description
Work Shift (if applicable): Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
What To Expect
Start Date: 6/22/26
Salary Range: $17.50- $20.10 per hour
Schedule: Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm (Arizona Time) OR Monday - Thursday 11:30am - 8pm & Sunday 10:30am - 7pm (Arizona Time)
One of these scheduled will be assigned based on business needs.
Comprehensive Total Rewards
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
Responsibilities
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and escalate to leadership team.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Aid with donor scheduling.
- Monitor and analyze customer feedback.
Requirements
- High school diploma or GED
- Proficient computer skills
- Two years of customer service experience required
- One year of technical customer service support preferred
- One year of text, chat, social media customer support preferred
- Bilingual preferred but not required
Qualifications
- High school diploma or GED
Skills
- Customer service experience
- Technical customer service support
- Text, chat, social media customer support
- Bilingual (preferred)
Benefits
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
Pay
$17.50- $20.10 per hour
Schedule
Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm (Arizona Time) OR Monday - Thursday 11:30am - 8pm & Sunday 10:30am - 7pm (Arizona Time)
Contact Information
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead – together. For more information, contact careers@vitalant.org.