National Client Performance Manager

Location: Remote – US-based candidates only, no visa sponsorship available.

About the Role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Business Services environment.

Responsibilities

• Maximize operational performance for assigned Insurance Partner
• Conduct internal audits on insurance KPIs and repair practices
• Develop and implement performance improvement initiatives
• Communicate performance metrics and improvement plans effectively
• Train and coach leaders on repair processes and metrics
• Participate in leadership calls to discuss successes and improvement plans
• Analyze and monitor scorecard performance for insurance partners

Requirements

• Post-secondary education or equivalent experience
• 3 years experience in collision repair or similar role
• 3 years knowledge of Insurance Partner guidelines and Scorecard metrics
• Valid Driver’s License
• Comprehensive understanding of the estimating process and vehicle repair practices

Pay

$100,000 – $120,000 annually

Benefits

• Annual Paid Time Off (PTO) plans
• Paid Parental Leave for eligible full-time employees
• 6 paid holidays annually
• Comprehensive medical, dental, and vision insurance from Day 1
• 401(k) retirement plan with company match
• Employer-paid short-term disability and life insurance
• Continuing education opportunities
• Annual uniform stipend and free safety glasses