National Accounts Collections Representative

PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light, medium, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, and information technology, and distributes truck parts.

About the role

Join a collaborative, results-driven team where you'll play a key role in managing a portfolio of large fleet customer accounts and driving positive business outcomes. In this role, you will partner closely with National Account Managers, Fleet Credit, and Collections to resolve complex account issues, collect past-due balances, and support repossession processes when necessary.

Job Functions / Responsibilities

• Identify and address fleet customer issues that impact key business metrics and drive to conclusion across departments.
• Works closely with National Account Managers & NAM Assistants, Fleet Credit Managers, and Director of Collections to manage large fleet customers' portfolio of accounts.
• Collect past due accounts for large fleet customers with significant impact to the business.
• Absist the Corporate Portfolio department in the repossession process if necessary.
• Perform account maintenance and research driving resolution on applied funds, refunds, and all payment issues.
• Assists Fleet Credit with contract modifications on key assigned customers as necessary and drive to completion.
• Assists with payoff quotes and application of payoff funds for fleet customers.
• Special projects as assigned.

Qualifications & Skills

• Three + years of experience required. Preferably in the finance / commercial lending industry.
• Ability to drive problems to resolution independently and through collaboration across departments.
• Understanding complex financial transactions and impacts to PFC portfolio.
• Familiarity with various business systems.
• Proficient in Excel, Word, and other MS Office tools.
• Strong understanding of PFC finance products.
• Strong interpersonal skills, good verbal and written communication skills.
• Strong decision making, problem solving, and negotiation skills.
• Able to maintain a professional attitude and demeanor when dealing with challenging customers.
• Strong organizational skills.

Education

Bachelor’s degree required.

What We Offer

• Competitive salary and 401(k) with up to a 5% company match.
• Comprehensive paid time off, minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time including vacation, paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability program.
• Life and accidental death and dismemberment insurance.
• EAP services, including wellness plans, estate planning, financial counseling, and more.
• Global Fortune 500 company with a wide array of growth, training, and development opportunities.
• Opportunity to work alongside experienced, goal-oriented colleagues recognized as experts in their fields.