National Account Manager

About the role

At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: we help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The National Account Manager is part of a winning team that represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX’s corporate dealership customers.

Responsibilities

• Build relationships at all corporate levels of influence within the assigned customer base (President, CFO, COO, VP Marketing, CTO, E-commerce)
• Cultivate new business development opportunities
• Function as the organizational leader by coordinating all aspects of client interaction across all internal and customer-facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

Requirements

• 10+ years of automotive account management experience
• Demonstrated ability in developing relationships at the corporate level within top dealer groups
• Strong collaborator with demonstrated ability in developing relationships internally
• Road Warrior mentality — this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
• Proven ability in value creation and account planning
• Ability to run an agenda-driven meeting either virtually or in person
• Focus on a great customer experience and attention to detail in ongoing account management efforts
• Knowledge of dealer management software systems (a plus)
• Must be a strategic thinker and problem solver

Benefits

• Competitive compensation, benefits, and generous time-off policies
• 4-day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• Comprehensive health and wellness benefits for employees and eligible dependents
• Retirement savings programs, including company matching contributions where available

Recognition: 13× VA Best Places to Work; 12× Top Workplaces in Washington (presented by The Washington Post and WTOP); 9× Washingtonian Great Place to Work; 5× USA Today Top Workplaces; 5× St. Louis Post-Dispatch Best Places to Work.

Pay

The anticipated base salary range for this position is $75,000 to $110,000 annually. Final base salary will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions.