National Account Manager

About the role

The National Account Manager represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX's corporate dealership customers.

Responsibilities

• Build relationships at all corporate levels of influence within the assigned customer base (President, CFO, COO, VP Marketing, CTO, E-commerce)
• Cultivate new business development opportunities
• Function as the organizational leader by coordinating all aspects of client interaction across all internal and customer-facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

Requirements

• 10+ years of automotive account management experience
• Demonstrated ability in developing relationships at the corporate level within top dealer groups
• Must be a strong collaborator with demonstrated ability in developing relationships internally
• Road Warrior Mentality — this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
• Proven ability in value creation and account planning
• Ability to run an agenda driven meeting either virtually or in person
• A focus on a great customer experience and attention to detail in ongoing account management efforts
• Must be a strategic thinker and problem solver

Qualifications

• Knowledge of dealer management software systems (plus)

Benefits

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Pay

The anticipated base salary range for this position is $75,000 to $110,000 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions.