National Account Customer Service Representative

Responsibilities

• Owes cases from initiation through closure for assigned national account customers on a high-volume basis.
• Dispatch service requests to schedule salt deliveries.
• Accept and process work orders in accordance with established procedures.
• Assign accounts to the appropriate Culligan dealer based on territory and service needs.
• Enter, update, and maintain accurate case information in Salesforce.
• Communicate requests via email and phone with internal teams, dealers, and customers.
• Proactively follow up on ETAs and assigned tasks to ensure timely completion.
• Confirm work completion with dealers and customers.
• Closes cases once all services, billing, and documentation are complete.
• Process billing in SAP, Ariba, and Corrigo systems.
• Ensure accurate invoicing and timely dealer payment.
• Assist with paper mail invoices and process accordingly if not already completed in system.
• Provide assistance to Dealer Support Call Center Operations on a daily basis and more as needed.
• Afford administrative tasks related to national account servicing and case management.
• Maintain organized documentation to support audits and operational accuracy.
• Perform other tasks as needed.

Requirements

• A High School Diploma is required, a Bachelor’s degree is preferred.
• One to two years of experience in account management or customer service.
• Basic proficiency in Salesforce is preferred.
• Basic knowledge of SAP and Ariba systems is preferred.
• Experience working with invoice processing is preferred.
• Familiarity with Microsoft Outlook and Excel is required.
• Familiarity with Automatic Call Distributor (ACD) environments is required.
• Accurate and efficient data entry skills are required.
• Skilled in written and verbal communication skills are required.
• Effective time management and organizational abilities are required.
• A customer service-focused mindset is required.
• An attention to detail in case, billing, and system management is required.
• Basic problem-solving skills with the ability to escalate when appropriate are required.
• An ability to manage multiple tasks while maintaining accuracy and follow-up is required.

Competencies

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Analysis Skills
• Communication
• Organization/Planning
• Initiative
• Target Salary Range: $40,000 - 52,000 per year, paid hourly.

Benefits

• Paid time off
• Health, dental, vision, life, disability benefits
• 401(k)