NAS Storage Engineer - Senior

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. Health Information Technology & Services (HITS) provides clinicians, educators, researchers, students, and staff with technology-related information, products, services, and support. The HITS Enterprise Infrastructure (EI) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures.

About the role

We are seeking a Senior Storage Engineer to support and maintain our enterprise NAS storage infrastructure. You will report to the HITS Enterprise Infrastructure Storage Services Team, which implements and manages the Michigan Medicine Enterprise Storage environment. The storage team manages NAS, SAN, and File Systems, including six Dell PowerScale clusters (320 nodes, 37 PB replicated), two NetApp clusters (3 PB), an LTFS Tape-as-NAS solution (4 PB), and Cloud-Volumes-OnTap.

Your focus will be on NAS architecture for on-prem and cloud migration strategies, operational support of NAS storage hardware and software systems, monitoring, break/fix, capacity management, vendor support ticket coordination, design, naming standards, best practices, and data center engineering documentation.

Responsibilities

• Design and maintain system architecture to support a sustainable enterprise file system infrastructure.
• Keep informed on technological advances in file system storage solutions and make recommendations for future improvements.
• Design and implement emerging Cloud technologies to support geo-redundant disaster recovery and high availability copies of on-premises data and storage systems.
• Implement and maintain NAS technologies (Dell/EMC/Isilon, NetApp, StrongLink, and Cloud), including daily operational work to monitor and maintain hardware and software on NAS arrays.
• Work with StrongLink NAS Archive using IBM 3592 LTFS.
• Develop and document standards, procedures, strategies, and scripts to maximize functionality and reliability of storage solutions.
• Provide storage technical assistance to HITS teams, address application performance issues, and conduct general platform problem analysis.
• Monitor storage hardware/software and create/maintain monitoring and alerting scripts to ensure system health.
• Coordinate with vendor and datacenter teams to implement break/fix procedures and improve documentation.
• Maintain hardware inventories in ServiceNow and coordinate documentation of hardware rack locations, installation details, cable management, and other data center-related documentation.
• Develop reporting and processes to validate information on an ongoing basis.
• Support the filesystem team managing NTFS permissions, including design, engineering, and support work for enterprise NTFS permissions.
• Perform storage capacity monitoring and reporting to assess growth trends and application changes.
• Assess current hardware and software technology and recommend acquisitions, engineering, and configuration changes.
• Triage Incident/Problem tickets related to permissions, capacity, and file organization issues.
• Work independently using multiple resources for troubleshooting.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 5 or more years of experience in engineering support of large, complex, highly available enterprise NAS storage (Dell PowerScale or NetApp).
• 1-3 years of experience in design and implementation of cloud storage solutions.

Qualifications

• Experience with design and deployment of storage systems using Isilon/PowerScale NAS hardware at multi-petabyte scale in auto-tiering and DR clustering.
• Experience with design and deployment of storage systems using NetApp FAS hardware running CIFS and NFS over Ethernet.
• Experience with design and implementation of hybrid-cloud storage systems for HA/DR.
• Ability to design and create scalable cloud storage solutions on AWS and/or Azure.
• Scripting skills with Unix shells (ksh, bash, etc.) or Windows PowerShell for custom monitoring and reporting.
• Experience working with vendors on patches, workarounds, or best practices to resolve security vulnerabilities.
• Experience with NAS migration tools (such as Rsync) to copy data from non-enterprise hardware into the NAS farm.
• Experience with design, deployment, and maintenance of NAS permissions (ACLs, NTFS) and NAS protocols (CIFS, NFS, etc.).
• 3 or more years of experience in a related role requiring customer service, organization, prioritization, and troubleshooting.
• History of working with customers to use standardized permission structures.
• Ability to keep skills current with vendor technology changes.
• Solid and effective interpersonal, written, and verbal communication skills.
• Excellent analytical and problem-solving ability with strong organizational skills and attention to detail.

Schedule

• Hybrid position with 40-60% remote work depending on operational needs, meetings, and project requirements.
• May require working during non-business hours and on weekends.
• Participation in a 24/7 on-call rotation required, including triage of Incident/Problem/Vulnerability tickets.

Work Locations

May require travel to various locations on and off university campus and throughout Southeast Michigan.

Benefits

We offer a comprehensive benefits package, including:

• Comprehensive training and career development opportunities.
• Generous retirement savings plans.
• Ample paid time off.
• A wealth of family care support. Learn more.