Named Technical Support Engineer

About the role

You are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise customer account.

Responsibilities

• Become the technical continuity for the customer’s computer vision deployment across your region.
• Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
• Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.
• Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
• Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
• Persistently partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
• Identify latch-lifter opportunities that expand adoption of Roboflow technologies.
• Ensure high-quality communication and expectation setting with customer stakeholders.
• Participate in Support’s on-call rotation as needed.

Requirements

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong scripting skills in Bash and Python.
• Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

Qualifications

• Contextual Problem Solving: Strong questioning and listening to understand customer environments.
• Relationship Building: Able to form trust quickly and operate as a long-term technical partner.
• Translating Complexity: Skilled at making technical topics understandable to non-technical stakeholders.
• Managing Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow-through.
• Opportunity Identification: Recognizes when workflows or tooling can improve and articulates why.

Skills

• Experience with the Roboflow platform.
• Prior named-account support or Technical Account Manager / DSE experience.
• Pre-sales, solutions architecture, or consulting background.
• Ability to articulate technical value as business outcomes.

What You'll Be Working With

You will work closely with our Field Engineering, Product and Account Executives. Within the customer, you’ll collaborate with engineering, ML practitioners, operators, and program leads—acting as the connective tissue that ensures clarity, continuity, and forward progress.

Where You'll Work

Roboflow is a distributed team across the US, with hubs in New York City and San Francisco. You are free to work from a hub, your home office, or anywhere you work best, however the role requires being based in the US. As a regional representative, occasional customer onsite visits may occur depending on need and location.

When You'll Work

You will generally align with the customer's regional operating hours.

What You'll Receive

• The target compensation for this role is $150K - $200k OTE- this uncapped.
• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
• $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
• $350/mo AI Tools stipend
• $150/mo team lunch stipend
• $500/one time home office stipend
• Cover up to 100% of your health insurance costs for you and your partner or family
• Equity in the company so we are all invested in the future of computer vision