NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs

About the role

Take on a new challenge and apply your expertise in business process management, customer service, and digital tools in a new cutting-edge field. You’ll work alongside collaborative and driven teammates.

Responsibilities

• Driving digital adoption of e-commerce platforms such as Parts 360, Customer Service Cockpit, and StationOne.
• Ensuring the correct usage of required systems and adherence to processes from a systems perspective.
• Maintaining accurate and complete data, including data from other functions and streams.
• Performing system management tasks such as IDOC errors management and COGI errors management.
• Leading root cause analysis and implementing corrective actions for process, data, system, and tool issues.
• Identifying improvement opportunities, defining actions, and ensuring achievement of targeted improvements.
• Providing technical support and training to Key Users on processes, data, systems, and tools.
• Supporting user access reviews and authorizations in line with internal control rules.
• Actively participating in the regional Key User expert network and sharing best practices and improvements.
• Coeordinating system configuration changes, testing tool changes, and leading deployment of new tools while ensuring effective change management.

Requirements

• Degree in a related field (Bachelor’s degree mandatory, Master’s degree desirable).
• Experience or understanding of Alstom systems/tools in assigned stream(s).
• Knowledge of solving complex system process problems and driving process improvements.
• Familiarity with digital adoption of e-commerce platforms and operational metrics/KPIs.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Drive to learn and master new technologies and techniques.
• Proven leadership and influencing skills.
• Ability to effectively train others and provide technical support.
• Ability to work in ambiguous and challenging situations, meet deadlines, and manage risk and uncertainty.

Qualifications

• Passion and attitude over experience.
• Collaborate with transverse teams and helpful colleagues.
• Work with cutting-edge digital platforms like Parts 360, Customer Service Cockpit, and StationOne to drive operational excellence and digital adoption.
• Progress towards becoming a subject matter expert in business process management, leading systems and process improvements, and driving impactful change across global operations.
• Utilise our inclusive and innovation-driven working environment, where your leadership, adaptability, and continuous learning mindset are celebrated and nurtured.
• Contribute to innovative projects.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.

Benefits

• Equal opportunity employer.
• Inclusive and innovation-driven working environment.
• Opportunities for growth and development.
• Global business presence in 63 countries.

Pay

Competitive compensation package.

Schedule

Full-time, onsite position in New Castle, DE, US.