MyLife Advisor II

Responsibilities

• Take ownership of resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll (general, pay practice, and tax), HR, 401k, risk, workers' compensation, e-TIME, and more.
• Use online tools and other resources to research and respond to inquiries.
• Escalate issues as appropriate and communicate status and resolution.
• Build relationships with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately.
• Escalate issues to partner team members as appropriate.
• Receive training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications.
• Work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives as you move up on the team.
• Act as back-up to the Manager/Team Lead at the most senior level of this role.

Qualifications

• A High School Diploma / GED.
• 1 -- 3 years of Client Service experience.
• Military Experience (recognized and appreciated).
• Experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings.
• Demonstrates accountability.

Bonus Points

• Experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings.
• Demonstrates accountability.

Benefits

• Company-paid time off for volunteering for causes you care about.

Pay

Not specified.

Schedule

Not specified.

Skills

Not specified.

Benefits

• Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Company Information

• We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
• We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
• We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
• Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
• Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
• Click here to learn more about ADP’s culture and our full set of values.