MyLife Advisor II

About the Role

As a MyLife Advisor for ADP's Human Resources Outsourcing division, you will provide guidance and respond to a wide variety of questions and issues related to benefits, payroll, human resources, 401k, risk, workers' compensation, e-TIME, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. Your #1 goal is to help clients' employees (participants) and Human Resources Department employees, as well as third-party vendors, when they reach out.

What You'll Do

• Provide Tier 1 Support: Take ownership of resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll (general, pay practice, and tax), HR, 401k, risk, workers' compensation, e-TIME, and more. Use online tools and other resources to research and respond to inquiries. Escalate issues as appropriate and communicate status and resolution.
• Build Relationships: Work in conjunction with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately. Escalate issues to partner team members as appropriate.
• Grow within Your Role: Receive training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications. As you move up on the team, work more independently, handle more complex calls, specialize in a given subject area, and assist less experienced representatives. At the most senior level, act as back-up to the Manager/Team Lead.

Required Qualifications

• High School Diploma / GED
• 1–3 years of Client Service experience, OR Military Experience

Preferred Qualifications

• Experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings
• Demonstrates accountability

Skills & Attributes

• Comfortable working in a metrics-driven call center environment as part of a structured day
• Ability to build rapport, establish trust, and shine with professionalism
• Clear and easy-to-understand communication style, both over the phone and in writing

Benefits & Perks

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off
• Best-in-class benefits start on Day 1
• Focus on mental health and well-being
• Ongoing training, development, and mentorship opportunities
• Culture that values equity, inclusion, and belonging
• Business Resource Groups to connect globally
• Agile, fast-paced environment with opportunities to progress
• Company-paid time off for volunteering

Pay

USD $18.56 – $34.66 / Hour*