My Medicine Health Pharmacy Liaison - Hybrid, Sign-on Bonus!

Under the supervision of the Outpatient Operations Coordinator and according to department policies, procedures, and guidelines, the outpatient/retail Technician III supports high-quality, patient-focused pharmacy services through training, automation management, and operational efficiency.

Responsibilities

• Assists the pharmacist in providing effective, appropriate, and safe pharmacy services:
  • Maintains appropriate records and documentation.
  • Maintains all work environments in a clean and orderly fashion.
  • Maintains good telephone communication skills.
  • Ensures all work is checked by a pharmacist.
  • Attends and participates in all appropriate department programs and committees.
  • Remains informed by reading all department communications, including pharmacy protocol, policies, and updated procedures.
  • Reports malfunctioning equipment and unsafe working conditions to the pharmacist or supervisor.
• Maintains a high level of proficiency on systems/applications related to outpatient/retail operations, including Script-Pro, Innovation-RobotX, RxSafe, PickPoint, QS/1-NRx, RxASP/Dispill, and Microsoft Office Suite (Excel, PowerPoint, Access, Word).
• Performs all department-required quality assurance responsibilities as assigned.
• Maintains professional and specialized competency through continuing education.
• Works independently and demonstrates annual proficiency in outpatient pharmacy systems and applications.
• Conforms to hospital standards of conduct to provide optimal customer service and patient care:
  • Maintains confidentiality at all times.
  • Supports pharmacist service needs to maximize patient care outcomes.
  • Provides performance improvement documentation to support training programs, automation, and systems efficiency.
  • Utilizes hospital Values as the basis for decision-making.
  • Follows established hospital infection control and safety procedures.
• Provides orientation and training for pharmacists, technicians, and students as assigned.
• Trains Pharmacy Technicians I and II.
• May manage and grow employee prescription capture to meet monthly, annual growth, and target goals for retail and specialty pharmacy populations.
• Performs other duties and projects as needed, such as leading QA projects, scheduling, and tasks assigned by the department director.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or hold a Massachusetts Pharmacy Intern License.
• Certified Pharmacy Technician (CPhT) certification from the Pharmacy Technician Certification Board (PTCB) or Exam of Certified Pharmacy Technicians (exCPT) required.
• Minimum of four years of related experience.

Skills

• Excellent interpersonal and telephone communication skills.
• Strong pharmaceutical calculation skills.
• High-level proficiency in all aspects of outpatient pharmacy operations.
• Competency in outpatient pharmacy systems and automation.

Pay

Compensation range: $26.92 - $37.74 per hour. This range is based on minimum job qualifications and considers factors such as education, experience, skills, certifications, internal equity, and market competitiveness. Geographic location may modify the range.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts (FSAs).
• 403(b) savings match.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family well-being.

Schedule

Full-time, hybrid schedule with no weekend shifts.