MV Support Specialist I

Position Summary

The Motor Vehicle Support Specialist serves as the first point of contact for License Operators (LOs), internal staff, and the public regarding motor vehicle services and transactions. This position is responsible for providing accurate information, resolving customer inquiries, processing requests, and assisting with motor vehicle-related issues while delivering exceptional customer service.

Position Responsibilities

• Answers inbound telephone calls from License Operators and the public.
• Provides information regarding vehicle registration, titles, liens, renewals, replacements, and motor vehicle requirements.
• Affords information to customers about state laws, policies, and procedures related to motor vehicle services.
• Solves routine customer concerns and service requests in a professional and timely manner.
• Researches customer accounts and motor vehicle records to determine appropriate resolutions.
• Maintains knowledge of current motor vehicle laws, regulations, and procedural updates.
• Affords guidance on title and registration requirements.
• Supports field offices by identifying and resolving routine processing issues.
• Ensures compliance with state statutes, agency policies, and security requirements.
• Fulfills established quality assurance standards.

Knowledge, Skills, & Abilities

• Knowledge of customer service principles and practices.
• Knowledge of motor vehicle titles and registrations.
• Skilled in problem-solving and conflict resolution.
• Skilled in verbal and written communication.
• Skilled in strong attention to detail and organizational.
• Knowledge in data entry and computer proficiency.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Ability to navigate multiple computer systems simultaneously.
• Ability to interpret policies and procedures.

Education & Experience

• The preferred minimum qualifications for this position are: An Associate’s Degree in any field; PLUS one (1) year of experience in customer service, call center, administrative support, or motor vehicle;
• OR three (3) years of experience in customers service, call center, administrative support, or motor vehicle;
• OR equivalent combination of education and experience.

Special Requirements

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.