Museum Visitor Experience Assistant - Student Hourly

About the role

The Visitor Experience Assistant creates a positive, memorable, and engaging experience for visitors at the KU Natural History Museum in Dyche Hall. Responsibilities include greeting and interacting with visitors, answering questions about the museum and surrounding areas (in person, by phone, and via email), assisting visitors with their needs, and occasionally giving guided tours. The role also involves opening and closing the museum, restocking the gift shop, processing retail sales, tracking attendance and contributions, supporting other museum departments, and assisting with special events and miscellaneous projects.

Responsibilities

• Greet and engage museum visitors, process admission and membership contributions, answer questions, schedule group visits, occasionally give tours, and open/close the museum (45%).
• Restock the gift shop, process retail sales, balance a cash drawer, prepare deposits, perform confidential data entry and financial tasks, and monitor museum galleries (45%).
• Communicate and aid other museum staff, assist with set-up and breakdown for special events, and support miscellaneous museum projects (10%).

Requirements

• Excellent communication skills.
• Work experience demonstrating attention to detail.
• Experience handling money or operating a cash register.
• Dependability, ability to work independently, and strong interpersonal skills.
• Availability to work shifts during weekends, breaks, and summer.
• Enrollment in at least 6 credit hours during the semester (or meet summer enrollment criteria).

Preferred Qualifications

• Experience working with the public.
• Major in biology, geology, archaeology, museum studies, communications, marketing, business, or a related field.

Employment Conditions

• Student employees must be enrolled in at least 6 credit hours (or meet summer criteria).
• Not eligible for remote work unless an exception is approved.
• Hourly/non-exempt position; cannot hold concurrently with a salaried/exempt graduate or undergraduate position.

Pay

$13.00 per hour.

Application review begins Tuesday, September 8, 2026. Anticipated start date: Friday, September 11, 2026.