Municipal Client Relationship Manager- Transportation- Orange/San Diego County

About the role

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Relationship Managers (CRM)-Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

Responsibilities

• Client Relationship Development
• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision-makers and influencers.
• Strategic Account Management
• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
• Business Development
• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.
• Advocacy and Representation
• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.

Requirements

• Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar
• Professional Engineer license preferred
• Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients
• Excellent communication, negotiation, and interpersonal skills
• Ability to lead cross-functional teams and influence at senior levels
• Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite
• Strategic thinker with a client-centric mindset
• Strong understanding of municipal operations, governance, and procurement
• Ability to navigate complex stakeholder environments and build consensus
• Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders
• Proven ability to develop and execute market strategies

Qualifications

• Professional Engineer license preferred
• Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients
• Excellent communication, negotiation, and interpersonal skills
• Ability to lead cross-functional teams and influence at senior levels
• Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite
• Strategic thinker with a client-centric mindset
• Strong understanding of municipal operations, governance, and procurement
• Ability to navigate complex stakeholder environments and build consensus
• Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders
• Proven ability to develop and execute market strategies

Skills

• Client Relationship Development
• Strategic Account Management
• Business Development
• Advocacy and Representation

Benefits

At GHD, we offer a competitive salary range of $230,000-$280,000 based on experience and location. We also provide a hybrid workplace model, combining in-office collaboration and flexibility, and support for continuous learning and professional development.

Pay

$230,000-$280,000 based on experience and location

Schedule

Three days a week in-office, flexible remote work options available

About Us

Take on some of the world’s toughest challenges - with GHD supporting you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD. Our Pledge to You At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you. That’s the #PowerOfCommitment Who We Are GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanization sustainable for generations to come.